At a Glance
- Tasks: Support client communications and manage project updates for a dynamic team.
- Company: Join Mercer, a global leader in client relationship management.
- Benefits: Gain valuable experience in a hybrid role with a diverse team.
- Other info: Exciting opportunity for career growth in a vibrant London office.
- Why this job: Make a real impact by helping clients and enhancing team success.
- Qualifications: Strong communication skills and a passion for client relations.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a talented individual to join the Global Client Director (“GCD”) team at Mercer. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.
We are an international, dynamic and diverse team working on a variety of global projects with a passion to help our clients. This role is key to the success of the team, and involves supporting across all areas of client-facing and internal facilitation.
We will count on you to:
- Coordinate and catalog client-facing communications, including project management of the weekly client email and curation of existing content.
- Add key client news to relevant team sites and flag important events and materials to all GCDs to manage information flow effectively.
- Support analysis of client revenue by identifying trends, aligning with annual.
Client Relationship Management Assistant - 12 Month Placement in London employer: Marsh & McLennan Companies
Mercer is an excellent employer that fosters a dynamic and inclusive work culture, offering employees the chance to engage in meaningful global projects while developing their skills in client relationship management. With a strong emphasis on collaboration and professional growth, team members benefit from a supportive environment that encourages innovation and personal development, all within the vibrant city of London. The hybrid working model further enhances work-life balance, making Mercer an attractive choice for those seeking a rewarding career in a leading international firm.
Contact Details:
Marsh & McLennan Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Management Assistant - 12 Month Placement in London
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at Marsh & McLennan Companies, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace Client Relationship Management Assistant - 12 Month Placement in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at Marsh & McLennan Companies. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at Marsh & McLennan Companies
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at Marsh & McLennan Companies.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at Marsh & McLennan Companies.
