At a Glance
- Tasks: Manage client relationships and negotiate market terms for professional indemnity insurance.
- Company: Join Marsh McLennan, a global leader in risk and consulting.
- Benefits: Enjoy competitive salary, professional development, and a vibrant work culture.
- Other info: Hybrid role with opportunities for career growth and a diverse workplace.
- Why this job: Make an impact while working with talented colleagues in a supportive environment.
- Qualifications: Experience in client management and strong communication skills required.
The predicted salary is between 55000 - 55000 £ per year.
We are seeking a talented individual to join our Professions PI team within Marsh’s wider FINPRO Division. This role will be based in Tower Place, London. This is a hybrid role that has a requirement of working at least three days a week in the office.
We are looking for an experienced Client Executive to join our team. This is not a replacement hire, but to support the growing team. The main focus will be the end-to-end management of client relationships throughout the policy period, including market negotiations, although this is not a pure broking role. You will hold the responsibility for day-to-day client engagement, handling mid-term queries and planning and executing the renewal strategy.
We will count on you to:
- Manage client relationships, including market negotiation, although this is not a broking focused role
- Handle all aspects of designing, placing and servicing programmes for a range of UK and International PI risks across varied professions
- Advise clients on coverage queries and execute mid-term programme amendments as required
- Work effectively with other team members on accounts while managing and developing your own portfolio
- Identify and develop opportunities for revenue generation from existing and new relationships
- Work within the PI team in delivering the team’s sales strategy & participate in PI team initiatives, wording development and administrative duties
What you need to have:
- Client facing experience and be comfortable negotiating directly with insurers
- Ability to pick up, and run with existing team accounts
- High level of communication, planning and organisational skills as well as a strong attention to detail
- Ability to integrate with and complement an existing team
What makes you stand out?
- Professional and Financial Risks knowledge and experience
- Good technical wording knowledge
- ACII or progress towards
- Market facing experience and insurer relationships
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Client Executive – Professional Indemnity in London employer: Marsh & McLennan Companies
Lippincott is an exceptional employer that fosters a collaborative and innovative work culture, where consultants are empowered to tackle complex brand challenges alongside a passionate team. Located in London, employees benefit from a vibrant city atmosphere, ample opportunities for professional growth, and mentorship from experienced leaders, all while contributing to the development of world-class brands. With a commitment to inclusion and a focus on personal and collective success, Lippincott offers a rewarding environment for those seeking meaningful and impactful careers.
Contact Details:
Marsh & McLennan Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive – Professional Indemnity in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marsh & McLennan Companies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marsh & McLennan Companies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Executive – Professional Indemnity in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marsh & McLennan Companies:Your cover letter is your chance to shine! Tell us why you want to work at Marsh & McLennan Companies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marsh & McLennan Companies!
How to prepare for a job interview at Marsh & McLennan Companies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
