At a Glance
- Tasks: Manage complex client accounts and coordinate service delivery across teams.
- Company: Join a leading firm with a supportive and inclusive culture.
- Benefits: Enjoy hybrid work, professional development, and well-being benefits.
- Other info: Dynamic role with opportunities for career growth and cross-market exposure.
- Why this job: Make an impact by delivering tailored solutions for major clients.
- Qualifications: Experience in insurance or project management and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Overview
In this role you own and coordinate service delivery for Marsh Re’s largest, most complex client accounts.
You work across internal teams, brokers, and external partners to ensure accurate, timely service and strong client relationships.
You manage project work, renewals, and account needs with accountability, focusing on delivering tailored solutions at scale.
The position combines client service, data analysis, and consultative support in a hybrid London setting with cross-market exposure.
- Pay / Benefits
- hybrid work
- professional development opportunities
- supportive leadership
- inclusive culture
- career opportunities
- well-being benefits
Responsibilities
- Support management of large, complex client accounts across Latin America and the Caribbean treaty business
- Coordinate day-to-day account activity across internal, placement, and external market teams to ensure quality service
- Oversee multi-priority project management, track deliverables, resolve issues, maintain momentum
- Act as central point of contact for clients and stakeholders to manage expectations and communication
- Provide support on broker-related activities, including renewal data, documentation, submissions, and follow-up
- Contribute to renewal, placement, and servicing processes by coordinating inputs and dependencies
- Collaborate with client teams, brokers, carriers, and specialists to deliver tailored solutions
- Analyze technical accounts and manage service delivery flows within complex program structures
- Monitor servicing requirements and ensure high-standard transactional and service delivery
- Support issue resolution and escalation to identify risks and sustain service continuity
- Maintain awareness of client priorities and service standards for a consistent experience
- Build cross-functional relationships to deliver complex accounts and drive process improvements
- Ensure accurate record-keeping, status tracking, and administrative discipline across activities
- Key requirements
- Experience in commercial insurance, reinsurance, broking, underwriting, or related environment
- Project management / coordination experience
- Complex client account management
- Insurance servicing / broker support
- Consulting support / service delivery roles
- Strong planning, reporting and governance capability
- Ability to manage multiple internal stakeholders without direct authority
- Calm, solutions-focused under pressure
- Proactive and dynamic approach
- Client-facing experience
- Strong communication and relationship management
- Project management
- Account coordination
- Service delivery management
Client Account Manager in London employer: Marsh & McLennan Companies
At Marsh McLennan, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters professional development and collaboration. Located in the heart of London, our hybrid work model allows for flexibility while ensuring meaningful engagement with talented colleagues. With a commitment to diversity and a range of career opportunities, we empower our employees to thrive and make a significant impact in the compliance monitoring field.
Contact Details:
Marsh & McLennan Companies Recruitment Team
