Communications Manager - AI Transformation & Adoption in Chester-le-Street

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

Oliver Wyman is seeking a Communications Manager – AI Transformation and Adoption to join our Quotient team in London. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance.

About our AI Adoption program (Quotient Inside): Quotient Inside is Oliver Wyman’s firmwide internal AI transformation program, focused on embedding artificial intelligence into the day-to-day work of our consultants, specialists, and support professionals. Building on Oliver Wyman’s external AI brand, Quotient, the program aims to significantly increase productivity, quality, and impact by integrating AI-enabled tools, workflows, and capabilities across business development, client delivery, and internal operations. Quotient Inside is an enterprise-wide initiative of highest strategic importance to the firm.

About the Role: As the Communication Manager for Quotient Inside, you help build, develop, and implement an internal communications and adoption strategy for the program, ensuring a clear, consistent, and compelling narrative for Oliver Wyman’s AI transformation. This role goes beyond broadcasting updates; it focuses on reinforcing priorities, driving engagement, and supporting adoption.

Key Responsibilities of this role:

• Owning the end-to-end communications strategy and execution for Quotient Inside, making sure it is delivered consistently, from planning through execution.
• Coordinating messaging across global and regional channels to ensure consistency.
• Shaping leadership-level narratives, including progress, impact, and calls to action.
• Aligning communications closely with product releases, activation waves, and key milestones, so messages support adoption and momentum.
• Tracking engagement and effectiveness, refining approaches based on feedback and data, and adjusting messaging and channels to improve reach and impact over time.

Who we are looking for: You’ll have at least 5 years’ experience in communications, change communications, or internal engagement roles. You’ll possess strong strategic writing and storytelling capability, and be able to explain complex initiatives clearly and compellingly for different audiences. Experience of working with senior stakeholders and complex programs, comfortable shaping and advising on messages in complex programs is essential.

Essential skills and attributes that you will bring to this role:

• Strong editorial and narrative clarity in complex environments.
• Demonstrated ability to distil complex, evolving initiatives into clear, coherent narratives for different audiences.
• Ability to influence alignment without formal authority.
• Audience-centred communication across levels and regions.
• A track record of tailoring communication to different audiences, cultures, and levels of seniority.
• Comfort operating in ambiguity while maintaining precision and quality.
• The ability to produce high-quality communications when inputs are incomplete, priorities shift, or direction is still forming.

Why Join Us? At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm. We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance.