Client Advisor - Marsh Legal & Protection Services in Cardiff

We are seeking a talented individual to join our team at Marsh. This role will be based in the Cardiff office. This is a hybrid role that has a requirement of working at least three days a week in the office.

We recruit for potential and not industry experience. We are seeking individuals who aspire to be leading contributors to our business and who can embrace the opportunity to complete our fully funded training programme and attain chartered insurance qualifications. This is a superb opportunity to launch a career within a sustainable and exciting industry that provides aspirational individuals the platform for a long-term insurance career.

As a Client Advisor and once you have received initial training and support, you will be part of a team responsible for servicing a book of clients. This can involve processing new quotes, mid-term adjustments, invoicing and aspects of finance work, whilst handling any additional queries that are presented via the telephone.

• Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards.
• Ensure timely completion of all set tasks ensuring client satisfaction at all times.
• Demonstrate adaptability skills when required in order to support colleagues in completing business critical tasks.
• Develop meaningful working relationships with our insurer and business partners through regular contact and liaison to better serve our clients.
• Through training, coaching and mentoring have a thorough understanding of all schemes that we offer our clients and keep abreast of new technical and product developments.

• Previous experience within a client/customer facing role, this can be gained from within a similar role or working in environments such as (but not limited to) retail, hospitality etc.
• Strong literacy, numeracy, administration and communication skills that can be demonstrated via qualifications/grades gained during education.
• Ability to remain calm under pressure and be able to work flexibly when required.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• Have experience utilising the Microsoft Office suite and similar products.

• Dynamic with previous client facing experience.
• Drive to obtain professional qualifications, which we can assist with.
• Ability to communicate with individuals from all walks of life.
• Working with initiative and as a team to get the job done within service standards.

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.