At a Glance
- Tasks: Manage and develop a portfolio of Group Risk and Healthcare clients while providing strategic advice.
- Company: Join Marsh McLennan, a global leader in risk and consulting services.
- Benefits: Enjoy competitive salary, attractive bonuses, and professional development opportunities.
- Other info: Hybrid role with flexible working and strong career growth potential.
- Why this job: Make a real impact by supporting clients and driving business growth in a vibrant culture.
- Qualifications: Experience in account management and exceptional customer service skills required.
The predicted salary is between 37000 - 37000 £ per year.
We are seeking a talented Account Manager (Employee Benefits) to manage and develop a portfolio of Group Risk and Healthcare clients. You will be focused on ensuring clients feel supported at all times, providing advice and recommendations that meet client requirements.
Through strong client relationships and business development you will identify new opportunities and promote the wider Mercer Marsh Benefits (MMB) proposition to maximise opportunities and achieve growth targets. With an attractive bonus structure, this is a fantastic opportunity to operate within a large global organisation that is incredibly passionate about how it cares for and supports our employees and clients at a local level.
Based in Bristol, this is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
- Manage existing Group Risk and Healthcare client portfolio providing strategic/quality consulting advice and direction
- Identify new opportunities and promote the wider Mercer Marsh Benefits (MMB) proposition to maximise revenues and achieve growth targets
- Build and maintain strong relationships with clients, prospects, colleagues and key stakeholders
- Provide accurate reports containing renewal information, market review results and recommendations
- Liaise with internal departments and insurers to ensure clients receive an excellent service throughout
- Promote and deliver high quality service and advice
What you need to have:
- Account Management/Sales experience with a proven background providing exceptional customer service
- Adept at identifying business needs and aligning products to provide strategic solutions for clients
- Self-driven and motivated with a confident and approachable style
- Positive can-do attitude, who is happy to travel and enjoys meeting new people
What makes you stand out?
- Proven track record of client retention and business development
- Knowledge of employee benefit platforms would be an advantage
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Account Manager (Employee Benefits) in Bristol employer: Marsh & McLennan Companies
Lippincott is an exceptional employer that fosters a collaborative and innovative work culture, where consultants are empowered to tackle complex brand challenges alongside a passionate team. Located in London, employees benefit from a vibrant city atmosphere, ample opportunities for professional growth, and mentorship from experienced leaders, all while contributing to the development of world-class brands. With a commitment to inclusion and a focus on personal and collective success, Lippincott offers a rewarding environment for those seeking meaningful and impactful careers.
Contact Details:
Marsh & McLennan Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Employee Benefits) in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marsh & McLennan Companies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marsh & McLennan Companies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Employee Benefits) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marsh & McLennan Companies:Your cover letter is your chance to shine! Tell us why you want to work at Marsh & McLennan Companies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marsh & McLennan Companies!
How to prepare for a job interview at Marsh & McLennan Companies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
