Trainee Client Support Administrator in Birmingham

Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

MMB provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we are redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

We are seeking Trainee Client Support Administrators to join our healthcare, protection and pensions teams in Bristol, Birmingham and Chichester commencing Monday 23rd February 2026. This successful division of our business is dedicated to supporting clients with all aspects of the management of their employee benefits. This is an excellent opportunity to advance your career with a world-leading professional services firm.

What can you expect?

• A fantastic opportunity to work in a varied and challenging client support role in which you will be an integral part of the success of MMB, offering a great opportunity to begin a career within Financial Services.
• An opportunity to work as part of a wider team to provide account support to our clients for their employee benefits, including preparing quote requests, processing renewals and drafting recommendation reports.
• The role will help to support the consulting team in gathering, organising and analysing data to be used to manage client employee benefit schemes.
• Hold responsibility for partnering with internal/external stakeholders to deliver a market-leading service for our clients.
• Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged.
• Help us to champion continuous improvement within your team/location.
• Respond to client and provider queries (verbal and written), with support as appropriate in line with service level agreements.
• The expectation to develop and maintain appropriate technical and market knowledge.
• Attend client meetings, as required.

What you need to have:

• 5 GCSE’s at Grades 9 – 4 (including English & Maths).
• Right to Work in the UK or Republic of Ireland (no visa sponsorship provided).
• Previous experience within a client/customer facing role, gained within a similar role or working in environments such as (but not limited to) retail or hospitality.
• A good understanding of Microsoft applications such as Excel, Word and Outlook.
• Excellent written and oral communication skills, with the ability to build rapport with colleagues and clients.
• Excellent planning and organisation skills with the ability to work to deadlines and prioritise responsibilities.
• Ability to work independently and as part of a team.
• Being able to demonstrate enthusiasm and pride in delivering high quality work and customer service.
• Intellectual curiosity; seeking opportunities to develop new skills.

What makes you stand out:

• Team player with a willingness to share ideas, knowledge and experiences.
• Demonstrate enthusiasm and pride in maintaining a high standard of work.
• Keen interest to work in a diverse and collaborative environment.
• Good attention to detail.
• Ability to multitask and prioritise responsibilities.

Why join our team?

• A comprehensive training program to give you the technical knowledge and process understanding to thrive in your role.
• An opportunity to complete an apprenticeship that includes the industry recognised Certificate of Insurance (CII) qualification.
• Excellent development, career mobility and advancement opportunities.
• Learning and challenging yourself every day, throughout your career.
• Exposure to working with some of the most experienced colleagues in the industry.
• Open, positive culture where diversity is valued and celebrated.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.