At a Glance
- Tasks: Support offshore initiatives and enhance operational efficiency in a remote role.
- Company: Join an award-winning, inclusive workplace at McGriff Specialty, part of Marsh McLennan Agency.
- Benefits: Enjoy generous time off, tuition reimbursement, and hybrid work options.
- Other info: Embrace professional growth and contribute to a culture that values well-being.
- Why this job: Make a meaningful impact while collaborating with industry leaders in a dynamic environment.
- Qualifications: College degree, Life & Health Insurance License, and strong communication skills required.
The predicted salary is between 50000 - 70000 £ per year.
Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Operations Specialist at McGriff Specialty, a division of Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. This is a fully remote position and can be located anywhere in the US.
A day in the life. As our Senior Operations Specialist - Reporting on the Offshore Business Operations Team for the Employee Health & Benefits Area, you’ll provide administrative and reporting support for offshore initiatives. You’ll manage offshoring projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.
- Monitor service performance against the SLA/KPIs, and review/“challenge” the reporting and results.
- Track and report issues, trends, and outcomes from monitoring activities to the appropriate senior management.
- Prepare management information and governance reporting, including escalation protocols for risks.
- Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues.
- Manage and respond to ongoing client or stakeholder requests, escalations, and ensuring timely resolution and maintaining high levels of customer satisfaction.
- Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness.
- Provide system access administrative support.
Our future colleague. We’d love to meet you if your professional track record includes these skills:
- College Degree or equivalent education, training and work-related experience
- Life & Health Insurance License
- Employee Health and Benefits experience
- Offshore Operations experience
- Highly effective written and verbal communication skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Ability to work without direct supervision
These additional qualifications are a plus, but not required to apply:
- Knowledge of Employee Health & Benefits specific systems and applications
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid Work
- Charitable contribution match programs
- Stock purchase opportunities
Senior Operations Specialist - EH&B Reporting & Governance in Birmingham employer: Marsh & McLennan Companies
Lippincott is an exceptional employer that fosters a collaborative and innovative work culture, where consultants are empowered to tackle complex brand challenges alongside a passionate team. Located in London, employees benefit from a vibrant city atmosphere, ample opportunities for professional growth, and mentorship from experienced leaders, all while contributing to the development of world-class brands. With a commitment to inclusion and a focus on personal and collective success, Lippincott offers a rewarding environment for those seeking meaningful and impactful careers.
Contact Details:
Marsh & McLennan Companies Recruitment Team
