At a Glance
- Tasks: Lead the Certificates of Insurance process and support offshore operations for seamless execution.
- Company: Join McGriff, a division of Marsh & McLennan Agency, known for its inclusive culture.
- Benefits: Enjoy generous time off, tuition reimbursement, hybrid work, and stock purchase options.
- Other info: Embrace a culture that values well-being and professional growth.
- Why this job: Make a meaningful impact in a top workplace while developing your career in insurance.
- Qualifications: Five years in insurance, strong COI knowledge, and excellent communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Operations Specialist at McGriff, a division of Marsh & McLennan Agency LLC (MMA).
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).
A day in the life. As our Senior Operations Specialist on the McGriff Corporate Operations - Certificate of Insurance team, you will serve as a subject matter expert for the client-facing Certificates of Insurance (COI) process and support the successful execution of offshore operations for this function. You will play a key role in ensuring the COI process is transitioned and executed accurately, consistently, and efficiently by offshore teams. You will provide day-to-day support and guidance on COI-related activities, including:
- Reviewing certificate requests
- Answering process and coverage questions
- Supporting implementation efforts
- Assisting with training and knowledge transfer
- Helping maintain service quality and process adherence
The ideal candidate brings strong Property & Casualty insurance knowledge, hands-on experience with complex Certificates of Insurance, and the ability to read contracts, interpret insurance requirements, and support others through operational and process-related questions.
In this role, you will:
- Serve as a subject matter expert for the Certificates of Insurance process and related operational activities
- Support onshore and offshore teams with COI questions, issue resolution, and process guidance
- Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance
- Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing
- Assist with implementation activities, transition support, and project work related to the offshore COI function
- Support setup, go-live, and stabilization efforts for transitioned COI work
- Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes
- Assist in delivering training and knowledge transfer sessions for offshore and onshore team members
- Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness
- Help identify process gaps, trends, and improvement opportunities within COI workflows
- Partner with leadership on standardization, efficiency, and continuous improvement initiatives
- Collaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellence
- Help monitor adherence to established processes, service expectations, and quality standards
Our future colleague. We’d love to meet you if your professional track record includes these skills:
- College Degree or equivalent education, training and work-related experience
- Property & Casualty Insurance License
- Five years of experience within the insurance industry
- Experience handling Complex Certificates of Insurance
- Ability to read contracts and insurance policies
- Highly effective written and verbal communication skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritising responsibilities and proactively accomplishing goals
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Ability to work without direct supervision
These additional qualifications are a plus, but not required to apply:
- Knowledge of insurance specific systems and applications
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfilment through meaningful work. Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
Senior Operations Specialist in Birmingham employer: Marsh & McLennan Companies
Lippincott is an exceptional employer that fosters a collaborative and innovative work culture, where consultants are empowered to tackle complex brand challenges alongside a passionate team. Located in London, employees benefit from a vibrant city atmosphere, ample opportunities for professional growth, and mentorship from experienced leaders, all while contributing to the development of world-class brands. With a commitment to inclusion and a focus on personal and collective success, Lippincott offers a rewarding environment for those seeking meaningful and impactful careers.
Contact Details:
Marsh & McLennan Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Specialist in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Marsh & McLennan Companies). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Marsh & McLennan Companies. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Operations Specialist in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Marsh & McLennan Companies.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Marsh & McLennan Companies. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Marsh & McLennan Companies
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Marsh & McLennan Companies to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Marsh & McLennan Companies, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Marsh & McLennan Companies's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
