Operations Specialist – EH&B Offshore Operations Subject Matter Expert in Birmingham

Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Specialist at McGriff Specialty, a division of Marsh McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life. As our Operations Specialist on the Offshore Business Operations Team in the Employee Health and Benefits area, you’ll provide guidance to teammates across the organization, and to 3rd party vendors, in order to support firm growth and success. You’ll manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.

Key responsibilities:

• Writing, Updating and Training Standard Operating Procedures
• Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements, tracking quality metrics, recommending improvements, and guiding the business on quality control issues.
• Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting.
• Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team.
• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives.
• Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.
• Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence.
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.

Our future colleague. We’d love to meet you if your professional track record includes these skills:

• College Degree or equivalent education, training and work-related experience
• Three years of experience within the Employee Health and Benefits industry
• Highly effective written/verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

These additional qualifications are a plus, but not required to apply:

• Knowledge of Employee Health and Benefits specific systems and applications

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that encourages colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities