At a Glance
- Tasks: Manage complex global insurance claims and negotiate settlements for clients.
- Company: Join Marsh, the world's leading insurance broker and risk advisor.
- Benefits: Enjoy professional development, a vibrant culture, and flexible hybrid work options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in the commercial insurance industry while developing your expertise.
- Qualifications: Previous claims handling experience and strong analytical skills required.
The predicted salary is between 28800 - 48000 £ per year.
We are currently seeking an experienced Claims Handler to join our Claims team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office. Please note, this is not a call centre role and is technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.
Responsibilities
- Receive, handle and manage new claim notification, subsequent updates and collection requests.
- Negotiate with Insurers/suppliers to achieve the most beneficial, cost‑effective settlement for Clients.
- Review and interpret policy wordings to obtain the best claims settlements for Clients.
- Meet agreed standards of accuracy, service, volume, and other performance targets in line with bespoke Client SLA's.
- Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.
Qualifications
- Previous claims handling/insurance experience, with either an Insurer or Broker.
- Strong attention to detail with a methodical and conscientious approach.
- Planning and organisational skills.
- Quick to take on board new information which is technical in nature.
- Analytically minded with the ability to resolve complex queries.
- Excellent written and verbal communication skills.
- Good numeracy skills.
- Able to promote continuous improvement and respond positively to change.
- Good standard of education.
What makes you stand out
- CII qualifications or a willingness to study for and obtain.
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Experienced Claims Handler - Global Insurance Broker in Norwich employer: Marsh & McLennan Companies, Inc.
Marsh is an exceptional employer that prioritises professional development and fosters a vibrant, inclusive culture in Norwich. As part of a global leader in insurance brokerage, employees benefit from diverse career opportunities, competitive rewards, and a supportive work environment that encourages autonomy and innovation. Join us to make a meaningful impact while working alongside talented colleagues in a dynamic setting.
Contact Details:
Marsh & McLennan Companies, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Claims Handler - Global Insurance Broker in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Marsh or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your claims handling knowledge. Familiarise yourself with common scenarios and how you would tackle them. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications directly from candidates who are genuinely interested in joining our team at Marsh.
We think you need these skills to ace Experienced Claims Handler - Global Insurance Broker in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your previous claims handling experience and any relevant qualifications. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of written communication, make sure your application showcases your excellent written skills. Use clear and concise language to demonstrate your ability to handle complex information.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Marsh & McLennan Companies, Inc.
✨Know Your Claims Inside Out
Make sure you brush up on your claims handling knowledge, especially regarding complex and high-value insurance placements. Familiarise yourself with common policy wordings and the nuances of negotiating settlements, as this will show your expertise and confidence during the interview.
✨Showcase Your Attention to Detail
Since this role requires a methodical approach, be prepared to discuss specific examples where your attention to detail made a difference in your previous roles. Highlight any instances where your meticulous nature led to successful claim resolutions or improved processes.
✨Demonstrate Analytical Skills
Prepare to tackle some hypothetical scenarios that test your analytical thinking. Practice breaking down complex queries and explaining your thought process clearly. This will help the interviewers see how you approach problem-solving in a technical environment.
✨Emphasise Continuous Improvement
Talk about your willingness to learn and adapt, especially in a fast-paced industry like insurance. Mention any relevant qualifications, such as CII, or your plans to pursue them. This shows that you're committed to professional development and staying updated with industry standards.
