Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve client accounting issues and assist with premium calculations.
- Company: Join Marsh, a leader in client support with a collaborative culture.
- Benefits: Professional development, supportive leaders, and a focus on well-being.
- Other info: Hybrid role with opportunities for career growth and teamwork.
- Why this job: Make a real impact while working in a dynamic, inclusive environment.
- Qualifications: Solid numeracy skills, MS Excel proficiency, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Company: Marsh.
Role Overview
Position: Bowring Marsh team.
Location: Norwich. Hybrid role requiring at least three days a week in the office. All Marsh colleagues are expected to be onsite with clients at least three days per week and office‑based teams will identify at least one anchor day per week for the full team to be together in person.
Responsibilities
- Review and propose solutions to resolve client accounting issues escalated from Marsh Operations involving Bowring Marsh Technicians and Brokers as appropriate.
- Assist the Norwich Management team in providing management information on premium and revenue.
- Understand and ease payment situations and provide management information.
- Prepare premium calculations for Bowring Marsh clients.
- Set and achieve specific goals as evidenced by Workday data.
Requirements
- Solid numeracy skills and a good working knowledge of MS Excel.
- Strong attention to detail with a methodical and conscientious approach.
- Planning and organisational skills.
- Excellent written and verbal communication skills.
- Ability to work under pressure.
- Quick to absorb new technical information.
- Ability to cope with the cyclical nature of the business.
Outstanding skills
- Experience within a similar role.
- Intermediate level MS Excel proficiency.
Benefits
Professional development opportunities, interesting work, supportive leaders, inclusive culture, range of career opportunities, and benefits to enhance well‑being.
EEO Statement
Marsh is committed to a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Global Resolution Specialist (Client Support) in Norwich employer: MARSH LLC.
Contact Detail:
MARSH LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Resolution Specialist (Client Support) in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Marsh on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and problem-solving. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your Excel skills! Since this role requires solid numeracy and Excel proficiency, brush up on your formulas and data analysis techniques. You might even want to bring examples of your work to the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Marsh team.
We think you need these skills to ace Global Resolution Specialist (Client Support) in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Resolution Specialist role. Highlight your experience with client support and any relevant skills, especially in numeracy and MS Excel, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see who you are!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've successfully resolved client issues in the past. This will help us understand your approach to problem-solving and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MARSH LLC.
✨Know Your Numbers
As a Global Resolution Specialist, you'll need solid numeracy skills. Brush up on your maths and be ready to discuss how you've used these skills in past roles. Maybe even prepare a few examples of how you’ve resolved client accounting issues.
✨Excel Like a Pro
Since the role requires intermediate MS Excel proficiency, make sure you're comfortable with functions, formulas, and data analysis. Consider doing a quick refresher course or practice with sample data sets to showcase your skills during the interview.
✨Communicate Clearly
Excellent written and verbal communication skills are a must. Practice explaining complex concepts in simple terms, as you might need to do this when discussing solutions with clients or team members. Role-play with a friend to get feedback on your clarity and confidence.
✨Stay Cool Under Pressure
The ability to work under pressure is key in this role. Think of a time when you faced a tight deadline or a challenging situation. Be prepared to share how you managed it and what strategies you used to stay organised and focused.