At a Glance
- Tasks: Engage with customers, manage enquiries, and promote property services in a dynamic environment.
- Company: Join a leading estate agency with a fun and supportive culture.
- Benefits: Unlimited earning potential, comprehensive training, and generous holiday allowance.
- Other info: Enjoy team events, wellbeing programs, and a chance to give back through volunteering.
- Why this job: Kickstart your career in the property industry with rapid growth opportunities.
- Qualifications: No experience needed; just bring enthusiasm and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
A fast-paced, engaging, and rewarding role within one of the company's largest departments.
With rapid growth across the team, there are excellent opportunities for career progression.
The Customer Care role is integral to the business, offering exposure to all aspects of the property industry, including sales, lettings, and property management.
You'll gain a comprehensive understanding of the sector and quickly develop the knowledge and skills needed to build a successful career in estate agency.
Hours: Full-time, office-based, working shift patterns of 8am-5pm or 11am-8pm, including two weekend shifts per month.
What's in it for you?
If you're ready to take on an exciting new challenge and build a rewarding career, we'd love to meet you!
What's in it for you?
- Unlimited Earning Potential: With an uncapped commission structure, your earning potential is truly limitless. Expect to earn between £30k-£40k OTE in your first year.
• No Experience?
Problem: As the only Estate Agents in the UK to be OFSTED regulated, we provide industry-leading training to equip you with everything you need to succeed in the property industry.
- Dynamic Environment: Work in a fast-paced, professional, and fun environment that will challenge and excite you every day.
- Career Growth: Join our growing team and kickstart your career with rapid progression opportunities.
Key Responsibilities
- Call and book all valuation enquiries received via our website and online portals.
- Answer overflow calls from all offices, handling a wide range of enquiries.
- Monitor and manage Dexter's webchat, responding to both new and existing client enquiries.
- Contact all new buyers within 24 hours of registration to complete their profile, recommend support services, and identify cross-selling opportunities across sales and lettings.
- Contact new sellers one week after instruction to recommend additional support services.
- Manage and update buyer and valuation leads received from other estate agents within our network.
Requirements
- Work in line with our service goals, ensuring customers never have to ask twice and always know what to expect next.
- Develop strong knowledge of the property industry to confidently assist clients with a wide range of queries.
- Balance excellent customer service with a proactive, sales-oriented approach to promoting third‑party services.
- Maintain a positive, "nothing is too much trouble" attitude.
- Work towards and consistently achieve daily, weekly, and monthly targets.
- Demonstrate the ability to work both independently and as part of a team.
- Thrive in a fast‑paced environment, with the ability to multitask effectively.
Skills
- Excellent communication skills and professional telephone manner
- Enthusiastic, self‑motivated, and proactive
- Flexible and adaptable
- Strong customer focus
- Target-driven with a sales‑oriented mindset
- Confident in handling objections
- High level of attention to detail
- Well organised, with the ability to manage a varied workload
- IT literate, including proficiency in MS Word, Excel, and Outlook
- Able to work quickly and efficiently in a fast‑paced environment
What We Offer
- Generous Rewards: Uncapped commission potential with substantial earnings in your first year. As well as, monthly award presentation with prizes for top performers
- Progression: Fast‑track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we'll support your development every step of the way as a Trainee Estate Agent.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
- Give
Back: Paid day off to volunteer at a charity of your choice.
Work in line with our service goals, ensuring customers never have to ask twice and always know what to expect next.
- Develop strong knowledge of the property industry to confidently assist clients with a wide range of queries.
- Balance excellent customer service with a proactive, sales-oriented approach to promoting third‑party services.
- Maintain a positive, "nothing is too much trouble" attitude.
- Work towards and consistently achieve daily, weekly, and monthly targets.
- Demonstrate the ability to work both independently and as part of a team.
- Thrive in a fast‑paced environment, with the ability to multitask effectively., Excellent communication skills and professional telephone manner
- Enthusiastic, self‑motivated, and proactive
- Flexible and adaptable
- Strong customer focus
- Target-driven with a sales‑oriented mindset
- Confident in handling objections
- High level of attention to detail
- Well organised, with the ability to manage a varied workload
- IT literate, including proficiency in MS Word, Excel, and Outlook
- Able to work quickly and efficiently in a fast‑paced environment
Hours: Full‑time, office‑based, working shift patterns of 8am‑5pm or 11am‑8pm, including two weekend shifts per month., Unlimited
Earning
Potential: With an uncapped commission structure, your earning potential is truly limitless.
Expect to earn between £30k-£40k OTE in your first year.
• No Experience?
Problem: As the only Estate Agents in the UK to be OFSTED regulated, we provide industry‑leading training to equip you with everything you need to succeed in the property industry.
- Dynamic Environment: Work in a fast‑paced, professional, and fun environment that will challenge and excite you every day.
- Career Growth: Join our growing team and kickstart your career with rapid progression opportunities.
If you're ready to take on an exciting new challenge and build a rewarding career, we'd love to meet you!
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Customer Care Consultant in London employer: MARSH LLC.
Join a dynamic and fast-paced team in Vauxhall/Clapham Junction, where your career as a Customer Care Consultant can flourish with unlimited earning potential and comprehensive training. Our supportive work culture prioritises employee growth, offering clear pathways for progression and a fun environment that encourages collaboration and success. With generous rewards, including uncapped commissions and a commitment to wellbeing, this is an excellent opportunity for those looking to make a meaningful impact in the property industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MARSH LLC.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MARSH LLC. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MARSH LLC.:Your cover letter is your chance to shine! Tell us why you want to work at MARSH LLC. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MARSH LLC.!
How to prepare for a job interview at MARSH LLC.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
