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- Tasks: Provide essential secretarial support, handle patient queries, and manage appointments.
- Company: Join the Marsden Medical Group, a supportive and collaborative healthcare team.
- Benefits: Enjoy a competitive salary, flexible hours, and a friendly work environment.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Strong typing skills and experience in an office or NHS environment preferred.
- Other info: Be part of a dynamic team that values collaboration and cake!
The predicted salary is between 19500 - 26000 £ per year.
Marsden Medical Group has a fantastic opportunity for a Referral Clerk to join our team for 30 hours per week. This is an essential front-line role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the wider practice team. Supporting our doctors and other teams, speaking to patients on the telephone and face to face, dealing with queries, typing letters, amongst many other essential tasks. This is a varied, interesting and highly valued role.
You should also possess strong organisational skills, good time management, and excellent verbal and written communication.
Main duties of the jobYou will be part of a team that provides a secretarial and administrative service to the wider team which will involve, but not exclusively be limited to:
- Typing letters
- Answering patient queries by phone, email or face to face.
- Cancelling and reinstating appointments as necessary
- Booking appointments for patients and coordinating services
- Attending and minuting meetings
The Post holder will show respect and regard to confidentiality of patient information at all times. In addition to this, it is essential that:
- Enquiries from patients are efficiently and courteously handled.
- Distribution of documents is undertaken efficiently and promptly.
Knowledge, Skills, Training and Experience:
- Typing Qualifications at least RSA 2
- Medical Terminology
- Pleasant, helpful and effective telephone manner
- Knowledge of EMIS clinical system
- Knowledge of Word Processing and Spreadsheets
- Experience in the use of and structure of SNOMED codes
You may be required to make judgements based on facts and situations some of which may require analysis. Resolving issues relating to hospital appointments. Exercise judgment when dealing with patient enquiries. Analyse and resolve patient problems. Some tasks may require a certain amount of planning and organisation and are ongoing but will be supported by protocols and procedures. However, you may be required to use some initiative when planning and prioritising your own workload.
You will be expected to provide and receive routine information which may require a certain amount of tact or persuasive skills. For example, chasing up hospital appointments and giving out appropriate information to patients regarding these. You will come into contact with many patients with problems i.e. elderly, hard of hearing, mentally ill and you will be expected to deal with each patient with sensitivity, tact and understanding.
This post has a degree of responsibility as below:
- Responsible for safe use of equipment
- Entering data through the clinical system
- Ensuring there is adequate stationery stock
- Demonstrate own activities to new or less experienced employees
This post involves data entry onto the clinical system and word processing. This should be done accurately and with care following the practice procedures at all times.
The above job description is not exhaustive and is subject to variation in the light of subsequent experience and change in circumstances.
Person SpecificationQualifications: Grade C or above equivalent in English
Experience: Worked in office environment/administration which had a main focus on typing. Worked in NHS non-clinical role (office based).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Referral Clerk in South Shields employer: Marsden road health centre
Contact Detail:
Marsden road health centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Clerk in South Shields
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Marsden Medical Group. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Referral Clerk, especially your organisational and communication skills. Confidence is key!
✨Tip Number 3
Be ready to showcase your skills! During the interview, be prepared to discuss specific examples of how you've handled patient queries or managed administrative tasks in the past. This will demonstrate your ability to thrive in a busy environment like Marsden Medical Group.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Referral Clerk in South Shields
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Referral Clerk role. Highlight your organisational skills, time management, and communication abilities, as these are key for this position.
Showcase Relevant Experience: If you've worked in an office or administrative role before, be sure to mention it! Include any experience with typing, handling patient queries, or using clinical systems like EMIS, as this will make you stand out.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about this role!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the advert early due to high interest, so get your application in through our website as soon as possible to avoid disappointment!
How to prepare for a job interview at Marsden road health centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Referral Clerk. Familiarise yourself with tasks like typing letters, handling patient queries, and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and team members, practice your verbal and written communication skills. You might want to role-play common scenarios, such as answering patient queries or explaining appointment processes. This will help you convey information clearly and effectively during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you successfully handled multiple responsibilities. This will demonstrate your ability to thrive in a busy environment, which is crucial for a Referral Clerk.
✨Bring Questions to the Table
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or specific challenges the role may face. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
