At a Glance
- Tasks: Deliver exceptional customer service and build meaningful relationships with customers.
- Company: Join a progressive organisation that values individuality and diversity.
- Benefits: Competitive salary, generous leave, pension scheme, and health cover.
- Other info: Rated outstanding for employee engagement and offers great career growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: GCSE Grade C or above and experience in customer service.
The predicted salary is between 26200 - 26200 £ per year.
If you enjoy delivering exceptional customer service with a passion to go the extra mile for your customers and colleagues, then this could be the role for you!
As a Customer Representative, delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won’t just be dealing with transactions and answering queries to their satisfaction but finding out how else we can help and engaging in meaningful conversation.
We pride ourselves on our ability to make a difference to all our members and being part of a valued team, you will share this special customer journey with them.
Reporting to the Branch Manager, this is an exciting opportunity that would suit someone who enjoys building relationships with colleagues and customers, and who takes pride in providing excellent administrative and customer service support. The role will provide cover and support across all our East branches (Nelson, Burnley, Colne, Barrowford, Clitheroe).
We are looking for our next team members to have a good standard of general education (GCSE Grade C or above), experience of customer service, effective communication skills and the ability to deal with queries and problem solve.
Here at the Marsden, working together is part of our core values, and the Customer Representative role will involve communicating and collaborating not just within your team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals.
We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills.
So what’s in it for you? Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.
This role is advertised on a full time basis, working a 35 hour week between Monday and Friday across all of our 5 East branches.
In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.
Apply today! If this sounds like the perfect role for you, then we hope you will apply by sending an application form (also available on our website) through to HR@themarsden.co.uk.
Customer Representative (East Lancashire Branch Cover) employer: Marsden Building Society
At Marsden, we pride ourselves on being an outstanding employer that values individuality and diversity, making it a fantastic place for Customer Representatives to thrive. With a strong focus on employee engagement, competitive benefits, and opportunities for personal growth, our supportive work culture encourages collaboration across all branches in East Lancashire. Join us in making a meaningful impact in our communities while enjoying a fulfilling career with a progressive organisation that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative (East Lancashire Branch Cover)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marsden Building Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marsden Building Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative (East Lancashire Branch Cover)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marsden Building Society:Your cover letter is your chance to shine! Tell us why you want to work at Marsden Building Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marsden Building Society!
How to prepare for a job interview at Marsden Building Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
