At a Glance
- Tasks: Onboard veterinary clinics, train staff, and optimise digital workflows for better pet care.
- Company: Join Vetsource, part of the Mars global brand, known for its innovative approach.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Dynamic role with extensive travel and opportunities for professional growth.
- Why this job: Make a real difference in veterinary care while travelling across the UK.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in-practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem-solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self-motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify 'under-performing' active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic 'pain points,' helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless 'handover' from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'the world we want tomorrow'
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Veterinary Customer Success Lead - Vetsource in Walthamstow employer: Mars
Vetsource International, part of the Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about veterinary care. The role of Veterinary Customer Success Lead not only allows you to make a meaningful impact in the veterinary sector but also provides opportunities for extensive travel and personal development within a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Success Lead - Vetsource in Walthamstow
✨Tip Number 1
Network like a pro! Attend veterinary conferences, workshops, or local meet-ups. It's all about making connections and showing your face in the industry. You never know who might be looking for someone just like you!
✨Tip Number 2
Get your elevator pitch down to a fine art. You want to be able to introduce yourself and your skills in a way that grabs attention. Practice makes perfect, so don’t hesitate to rehearse with friends or family.
✨Tip Number 3
Show up prepared for interviews! Research Vetsource and understand their mission and values. Tailor your answers to reflect how your experience aligns with their goals, especially in customer success and onboarding.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Veterinary Customer Success Lead - Vetsource in Walthamstow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Veterinary Customer Success Lead role. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors, to show us you’re the perfect fit!
Showcase Your Training Skills:Since this role involves training veterinary teams, share specific examples of your past training experiences. We want to see how you've successfully delivered training and driven behaviour change in similar environments.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Include examples of how you've tackled common pain points in previous roles, particularly in a veterinary or customer success context. This will help us see your problem-solving skills in action.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Vetsource team!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, training methods, and how to optimise accounts. This will show your genuine interest and expertise during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in account management or customer success, especially in the veterinary or healthcare sectors. Highlight how you've helped clinics improve their workflows and increase digital adoption.
✨Practice Makes Perfect
Since this role involves training teams, be ready to discuss your training style and share a brief example of a successful training session you've conducted. Practising your delivery can help you convey confidence and credibility.
✨Ask Insightful Questions
Prepare thoughtful questions about Vetsource's goals, challenges, and the team you'll be working with. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
