At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and home delivery.
- Company: Join Vetsource, part of the Mars global brand, known for its innovative approach.
- Benefits: Enjoy a competitive salary, private healthcare, generous leave, and a strong pension plan.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in veterinary care while travelling across the UK.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‐practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‐solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‐motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic
Veterinary Customer Success Lead - Vetsource in Waltham employer: Mars
Vetsource International, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about enhancing veterinary practices. The role of Veterinary Customer Success Lead not only provides the opportunity to make a meaningful impact in the veterinary field but also allows for extensive travel across the UK, ensuring a dynamic and engaging work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Success Lead - Vetsource in Waltham
✨Tip Number 1
Network like a pro! Attend veterinary conferences, workshops, or local meet-ups to connect with industry professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in onboarding and customer success. Bring these along to interviews to demonstrate how you can help clinics thrive with Vetsource.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around problem-solving and stakeholder management. This will help you feel more confident when discussing your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Vetsource team and making a difference in the veterinary world.
We think you need these skills to ace Veterinary Customer Success Lead - Vetsource in Waltham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Veterinary Customer Success Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with our mission at Vetsource!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping veterinary clinics succeed. Share specific examples of how you've optimised accounts or trained teams in the past. We love a good story that showcases your impact!
Showcase Your Training Skills:Since this role involves training veterinary teams, make sure to highlight any relevant experience you have in delivering training sessions. We’re looking for someone who can confidently engage with diverse teams, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about Vetsource and what we stand for!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, workflow integration, and the challenges clinics face. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare to discuss your previous training experiences. Bring examples of how you've successfully delivered training sessions and driven behaviour change in past roles. Highlight your ability to engage different stakeholders effectively.
✨Be Ready to Problem-Solve
Think about common pain points clinics might experience when transitioning to digital solutions. Prepare to discuss how you've identified and resolved similar issues in the past. This will showcase your problem-solving skills and your understanding of the veterinary sector.
✨Plan Your Travel Strategy
Given the travel requirements for this role, be prepared to discuss how you manage your time and territory effectively. Share any experiences you have with extensive travel and how you ensure that all clinics receive the support they need, even when you're on the road.
