At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and enhance pet care.
- Company: Join Vetsource International, part of the Mars global brand, in a dynamic role.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Expect regular travel across the UK with opportunities for professional growth.
- Why this job: Make a real impact on veterinary practices while helping pets and their owners.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Coventry, Leeds, Leicestershire, Northampton £43,000-£47,000 dependent on experience + Company car and exceptional benefits 37.5 Hrs per week - Mon -Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. It also assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This role requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
Onboarding
Veterinary Onboarding & Growth Lead employer: Mars
At Vetsource International, part of the esteemed Mars global brand, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our supportive work culture fosters collaboration and innovation, while our comprehensive benefits package, including private healthcare and generous annual leave, ensures a rewarding work-life balance. With opportunities for professional development and the chance to make a meaningful impact in the veterinary sector, joining our team means being part of a mission-driven organisation dedicated to enhancing pet care across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Onboarding & Growth Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow Vetsource International on LinkedIn and engage with their posts. Commenting and sharing your insights can help you get noticed by the hiring team and show your genuine interest in the company.
✨Tip Number 3
Prepare for those interviews! Research common questions related to onboarding and account management in the veterinary sector. Practise your responses, focusing on how your experience aligns with the role's requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Vetsource team!
We think you need these skills to ace Veterinary Onboarding & Growth Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Onboarding & Growth Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping veterinary clinics grow and how your background makes you the perfect fit. Don’t forget to mention any relevant training experience you have – we love a confident trainer!
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled challenges in previous roles. We’re keen on candidates who can identify pain points and come up with effective solutions, so share those success stories with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you brush up on your knowledge of the veterinary sector and Vetsource International's services. Understand how their platform works and be ready to discuss how you can help clinics transition smoothly to a digital business.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare to share examples of your past training experiences. Think about how you’ve successfully engaged teams in the past and be ready to demonstrate your approach to driving behaviour change.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills. Prepare scenarios where you've identified pain points in previous roles and how you resolved them. This will show your ability to optimise accounts and improve clinic operations.
✨Plan Your Travel Strategy
Given the travel requirements, think about how you would manage your time and territory effectively. Be prepared to discuss your approach to scheduling visits and ensuring you meet the needs of clinics across the UK.
