At a Glance
- Tasks: Lead onboarding and training for veterinary clinics, optimising their digital services.
- Company: Join Vetsource, part of the global Mars brand, with a focus on innovation.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with extensive travel across the UK and opportunities for career advancement.
- Why this job: Make a real impact in veterinary care while enjoying travel and professional growth.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience
+ Company car and exceptional benefits
37.5 Hrs per week - Mon -Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in-practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem-solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self-motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic "Farming" & Optimisation: Identify "under-performing" active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations (aka. electronic product purchase link). Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists (i.e.: the whole team) to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic "pain points," helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless "handover" from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping "the world we want tomorrow"
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Veterinary Customer Success Lead - Vetsource employer: Mars
Vetsource, part of the Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, employees are empowered to make a meaningful impact in the veterinary sector. The role of Veterinary Customer Success Lead offers unique opportunities for travel and engagement with veterinary clinics across the UK, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Success Lead - Vetsource
✨Tip Number 1
Get to know the company inside out! Research Vetsource and Mars, their values, and how they operate. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to customer success and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Veterinary Customer Success Lead - Vetsource
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and customer success, especially within the veterinary or healthcare sectors. We want to see how your skills align with our needs!
Showcase Your Training Skills:Since this role involves training veterinary teams, include examples of your past training experiences. We love to see how you've successfully delivered in-practice training and driven behaviour change in others.
Highlight Problem-Solving Abilities:Demonstrate your knack for identifying and resolving common pain points in veterinary practices. Share specific instances where you've optimised accounts or improved workflows, as this is key for us at Vetsource.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you brush up on your knowledge of the veterinary sector and Vetsource's services. Understand their platform inside out, as well as the challenges clinics face. This will help you demonstrate your expertise and show that you're genuinely interested in helping clinics succeed.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, be prepared to discuss your previous training experiences. Share specific examples of how you've successfully delivered training sessions and driven behaviour change. Highlight any creative methods you've used to engage participants.
✨Be Ready for Problem-Solving
Expect questions about how you would handle common pain points faced by clinics. Think of scenarios where you've identified issues and implemented solutions. Show that you can think on your feet and adapt your approach based on the needs of different stakeholders.
✨Demonstrate Your Organisational Skills
With extensive travel and managing a large territory, it's crucial to showcase your organisational abilities. Discuss how you prioritise tasks, manage your schedule, and ensure efficient coverage. Providing examples of how you've successfully juggled multiple responsibilities will impress the interviewers.
