At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and home delivery.
- Company: Join Vetsource International, part of the Mars global brand, in a dynamic role.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Travel across the UK with opportunities for professional growth and development.
- Why this job: Make a real impact on veterinary practices while helping pets and their owners.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Coventry, Leeds, Leicestershire, Northampton £43,000-£47,000 dependent on experience + Company car and exceptional benefits 37.5 Hrs per week - Mon -Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. It also assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This role requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify 'under‑performing' active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
- In‑House Training: Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic 'pain points,' helping stakeholders navigate the transition to digital home delivery solutions.
- Cross‑Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless 'handover' from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real‑time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'world we want tomorrow'
- Access world‑class training & development from day one
- Join a company with an industry‑leading salary and benefits package
Veterinary Clinic Activation & Success Manager employer: Mars
At Vetsource International, part of the esteemed Mars global brand, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our supportive work culture fosters collaboration and innovation, while our comprehensive benefits package, including private healthcare and generous annual leave, ensures a rewarding work-life balance. With opportunities for professional development and the chance to make a meaningful impact in the veterinary sector, joining our team means being part of a purpose-driven organisation dedicated to shaping a better tomorrow for pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation & Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary field. Attend industry events, join online forums, or even hit up local meetups. The more you engage, the better your chances of landing that dream job!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience—demonstrate it. Bring examples of successful projects or strategies you've implemented in the past. This will make you stand out from the crowd.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for?
We think you need these skills to ace Veterinary Clinic Activation & Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your account management and onboarding experience, especially in veterinary or healthcare settings, to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully trained teams or optimised accounts in the past, so we can see your potential impact on our clinics.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've tackled challenges in previous roles. We want to know how you’ve helped clinics overcome pain points and improved their workflows, as this is key to our success.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary industry and the specific challenges clinics face. Brush up on your knowledge about digital solutions in veterinary practices, as this will help you speak confidently about how you can assist in their transition to a high-performing digital business.
✨Showcase Your Training Skills
Since the role involves training veterinary teams, prepare to discuss your previous training experiences. Think of examples where you've successfully delivered training or helped teams adopt new processes. Be ready to demonstrate your ability to engage and motivate diverse groups.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Prepare scenarios where you've identified pain points in previous roles and how you addressed them. This will show your potential employer that you can effectively manage stakeholder concerns and improve clinic operations.
✨Plan Your Travel Strategy
Given the travel requirements of the role, be prepared to discuss how you would manage your time and territory effectively. Share your strategies for balancing travel with client meetings, and highlight any experience you have with remote work or managing large territories.
