At a Glance
- Tasks: Lead the onboarding and training of veterinary clinics to optimise their digital services.
- Company: Join Vetsource International, part of the Mars global brand, with a focus on innovation.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Dynamic role with travel across the UK and opportunities for professional growth.
- Why this job: Make a real impact in the veterinary field while helping clinics thrive digitally.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Coventry, Leeds, Leicestershire, Northampton £43,000-£47,000 dependent on experience + Company car and exceptional benefits 37.5 Hrs per week - Mon -Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. It also assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This role requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify 'under‑performing' active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
- In‑House Training: Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic 'pain points,' helping stakeholders navigate the transition to digital home delivery solutions.
- Cross‑Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless 'handover' from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real‑time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'world we want tomorrow'
- Access world‑class training & development from day one
- Join a company with an industry‑leading salary and benefits package
Veterinary Clinic Activation & Success Lead employer: Mars
At Vetsource International, part of the esteemed Mars global brand, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our supportive work culture fosters collaboration and innovation, while our comprehensive benefits package, including private healthcare and generous annual leave, ensures a rewarding work-life balance. With opportunities for professional development and the chance to make a meaningful impact in the veterinary sector, joining our team means being part of a purpose-driven organisation dedicated to shaping a better tomorrow for pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation & Success Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially Vetsource's mission to enhance veterinary practices. Be ready to discuss how your experience aligns with their goals, particularly in onboarding and optimising clinic performance.
✨Tip Number 3
Showcase your training skills! If you've got experience in delivering training sessions, make sure to highlight that. Share examples of how you've successfully implemented workflows or improved team performance in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vetsource team and making a difference in the veterinary field.
We think you need these skills to ace Veterinary Clinic Activation & Success Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with our mission at Vetsource!
Showcase Your Training Skills:Since this role involves training veterinary teams, share specific examples of your past training experiences. We love to see how you've successfully engaged and educated others in a professional setting.
Highlight Problem-Solving Abilities:Demonstrate your knack for identifying and resolving common pain points in a clinic environment. We’re looking for candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Vetsource!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary industry and the specific challenges clinics face. Brush up on your knowledge about digital solutions in veterinary practices, as this will help you speak confidently about how you can support their transition to a high-performing digital business.
✨Showcase Your Training Skills
Since the role involves training veterinary teams, prepare to discuss your previous training experiences. Think of examples where you've successfully delivered training or helped teams adopt new processes. Be ready to demonstrate your ability to engage and motivate diverse groups.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Prepare scenarios where you've identified pain points in previous roles and how you addressed them. This will show your potential employer that you can effectively manage stakeholder concerns and improve clinic operations.
✨Plan Your Travel Strategy
Given the travel requirements of the role, be prepared to discuss how you would manage your time and territory effectively. Share your strategies for balancing travel with client meetings, and highlight any experience you have with remote work or managing large territories.
