At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and enhance client engagement.
- Company: Join Vetsource International, a part of Mars, in a dynamic veterinary environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Expect travel across the UK with excellent career growth opportunities.
- Why this job: Make a real impact on veterinary practices while driving digital innovation.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton. Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits. Working hours: 37.5 hrs per week, Monday to Friday.
Overview: Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Clinic Activation & Client Engagement Lead employer: Mars
Vetsource International (Mars) is an exceptional employer, offering a dynamic work environment that fosters professional growth and innovation in the veterinary sector. With a strong focus on employee well-being, we provide generous benefits including a company car, private healthcare, and a robust pension scheme, alongside opportunities for meaningful engagement with veterinary clinics across the UK. Our collaborative culture encourages continuous learning and development, making it an ideal place for those passionate about driving digital transformation in animal health.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation & Client Engagement Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a role. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience in account management and client engagement. This will give you an edge when discussing your fit for the Veterinary Clinic Activation Lead role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around problem-solving and stakeholder management. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit your details online. It’s the best way to ensure we get your info and can consider you for the role.
We think you need these skills to ace Veterinary Clinic Activation & Client Engagement Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Clinic Activation & Client Engagement Lead. Highlight your experience in account management and onboarding, especially if you've worked in veterinary or healthcare settings. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've successfully engaged clients or improved workflows in previous roles.
Showcase Your Training Experience:Since in-house training is a big part of this role, make sure to highlight any experience you have in delivering training sessions. We love seeing candidates who can confidently engage and educate multidisciplinary teams!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary industry and the specific challenges clinics face. Brush up on digital transformation trends in veterinary practices, as well as Vetsource's tools and services. This will help you speak confidently about how you can support clinics in their transition.
✨Showcase Your Training Skills
Since the role involves conducting in-house training, prepare to discuss your previous training experiences. Bring examples of how you've successfully trained teams in the past, focusing on how you drove behaviour change and improved workflows. Be ready to demonstrate your training style if asked!
✨Be a Problem Solver
Think of common pain points that veterinary clinics might experience, such as time pressures or client compliance issues. Prepare to discuss how you've tackled similar problems in your previous roles. Highlight your stakeholder management skills and how you can guide clinics through their digital transitions.
✨Plan Your Travel Strategy
Since this role requires regular travel, be prepared to discuss how you manage your time and territory effectively. Share any experiences you have with autonomous scheduling and how you ensure you meet customer needs while balancing travel demands. This shows you're organised and ready for the job!
