At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and enhance client engagement.
- Company: Join Vetsource International, a part of Mars, in a dynamic veterinary environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Regular travel across the UK with excellent career growth opportunities.
- Why this job: Make a real impact on veterinary practices while driving digital innovation.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton. Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits. Working hours: 37.5 hrs per week, Monday to Friday.
Overview: Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Clinic Activation & Client Engagement Lead in Shirley employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside a company car and outstanding benefits. With a strong focus on digital transformation in the veterinary sector, our collaborative work culture fosters innovation and empowers employees to make a meaningful impact while enjoying generous annual leave and comprehensive healthcare options. Join us in Coventry, Leeds, Leicestershire, or Northampton, where you can thrive in a supportive environment dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation & Client Engagement Lead in Shirley
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for opportunities. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow Vetsource International and other relevant companies on LinkedIn. Engage with their posts and share your insights. This not only shows your interest but also helps you get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to account management and client engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Vetsource International.
We think you need these skills to ace Veterinary Clinic Activation & Client Engagement Lead in Shirley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Clinic Activation & Client Engagement Lead. Highlight your experience in account management and onboarding, especially if you've worked in veterinary or healthcare settings. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've successfully engaged clients or improved workflows in previous roles.
Showcase Your Training Experience:Since this role involves conducting training sessions, make sure to highlight any relevant experience you have in delivering training to teams. We love seeing candidates who can confidently engage and educate others, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary industry and the specific challenges clinics face. Brush up on digital transformation trends in veterinary practices, as well as Vetsource's tools and services. This will help you speak confidently about how you can support clinics in their transition.
✨Showcase Your Training Skills
Since the role involves conducting in-house training, prepare to discuss your previous training experiences. Bring examples of how you've successfully trained teams in the past, focusing on how you drove behaviour change and improved workflows. Be ready to demonstrate your training style if asked!
✨Be a Problem Solver
Think of common pain points that veterinary clinics might experience, such as time pressures or client compliance issues. Prepare to discuss how you've tackled similar problems in your previous roles. Highlight your stakeholder management skills and how you can guide clinics through their digital transitions.
✨Plan for Travel
Since this role requires regular travel, be prepared to discuss your experience managing a large territory. Share how you organise your schedule and ensure you meet clients effectively. Mention any strategies you use to stay productive while on the road, as this will show your self-motivation and organisational skills.
