At a Glance
- Tasks: Lead onboarding and training for veterinary clinics, optimising their digital services.
- Company: Join Vetsource International, part of the Mars global brand, with a focus on innovation.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with extensive travel across the UK and opportunities for career advancement.
- Why this job: Make a real impact in veterinary care while enjoying travel and professional growth.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Coventry, Leeds, Leicestershire, Northampton £43,000-£47,000 dependent on experience + Company car and exceptional benefits 37.5 Hrs per week - Mon -Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. It also assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This role requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify "under‑performing" active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations (aka. electronic product purchase link). Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
- In‑House Training: Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic "pain points," helping stakeholders navigate the transition to digital home delivery solutions.
- Cross‑Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless "handover" from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real‑time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'world we want tomorrow'
- Access world‑class training & development from day one
- Join a company with an industry‑leading salary and benefits package
Vet Clinic Onboarding & Growth Lead in Rugby employer: Mars
At Vetsource International, part of the esteemed Mars global brand, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our supportive work culture fosters collaboration and innovation, while our comprehensive benefits package, including private healthcare and generous annual leave, ensures a rewarding work-life balance. With opportunities for professional development and the chance to make a meaningful impact in the veterinary sector, joining our team means being part of a purpose-driven organisation dedicated to shaping a better tomorrow for pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Vet Clinic Onboarding & Growth Lead in Rugby
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meet-ups related to veterinary services. It's all about making connections and getting your name out there—who knows, your next job lead could come from a casual chat!
✨Tip Number 2
Be proactive! Don’t just wait for job postings; reach out directly to clinics or companies you admire. A friendly email expressing your interest can go a long way in landing an interview before they even post the role.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in onboarding and account management. When you get that interview, you’ll have something tangible to impress them with.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. Plus, it shows you're genuinely interested in joining our team at Vetsource International. Let’s make it happen!
We think you need these skills to ace Vet Clinic Onboarding & Growth Lead in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Vet Clinic Onboarding & Growth Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping veterinary clinics grow and how your background makes you the perfect fit for this role. Don’t forget to mention your training experience and stakeholder management skills!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can identify pain points and come up with effective solutions, especially in a fast-paced environment like veterinary care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the ins and outs of the veterinary sector, especially around onboarding and account management. Brush up on Vetsource's services and how they help clinics transition to digital solutions. This will show your genuine interest and expertise during the interview.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare to discuss your previous training experiences. Think of specific examples where you successfully delivered training or helped teams adopt new processes. Be ready to demonstrate how you can engage and motivate others.
✨Be Ready to Problem-Solve
Expect questions about common challenges faced by veterinary clinics. Prepare to share your strategies for identifying and resolving these issues. Highlight your stakeholder management skills and how you've previously navigated complex situations to achieve positive outcomes.
✨Plan Your Travel Strategy
Given the travel requirements, be prepared to discuss how you manage your time and territory effectively. Share any experiences you have with extensive travel and how you ensure that all clinics receive the attention they need. This will demonstrate your organisational skills and self-motivation.
