At a Glance
- Tasks: Lead onboarding and training for veterinary clinics, optimising their digital services.
- Company: Join Vetsource International, part of the Mars global brand, with a focus on innovation.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Dynamic role with travel across the UK and opportunities for professional growth.
- Why this job: Make a real impact in the veterinary field while helping clinics thrive digitally.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Coventry, Leeds, Leicestershire, Northampton £43,000-£47,000 dependent on experience + Company car and exceptional benefits 37.5 Hrs per week - Mon -Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. It also assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This role requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify 'under‑performing' active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
- In‑House Training: Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic 'pain points,' helping stakeholders navigate the transition to digital home delivery solutions.
- Cross‑Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless 'handover' from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real‑time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'world we want tomorrow'
- Access world‑class training & development from day one
- Join a company with an industry‑leading salary and benefits package
Veterinary Clinic Growth & Onboarding Lead in Royal Leamington Spa employer: Mars
At Vetsource International, part of the esteemed Mars global brand, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our supportive work culture fosters collaboration and innovation, offering extensive training and development opportunities to ensure you thrive in your role as a Veterinary Clinic Growth & Onboarding Lead. With competitive salaries, generous benefits including private healthcare and a robust pension plan, and the chance to make a meaningful impact in the veterinary sector, joining our team means being part of a purpose-driven organisation dedicated to shaping a better tomorrow for pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Growth & Onboarding Lead in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to veterinary care. It's a great way to connect with potential employers and get your name out there.
✨Tip Number 2
Don’t just apply; engage! When you find a role that excites you, reach out to current employees on LinkedIn. Ask them about their experiences and the company culture. It shows initiative and can give you insider info!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the veterinary field. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Vetsource International directly.
We think you need these skills to ace Veterinary Clinic Growth & Onboarding Lead in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Veterinary Clinic Growth & Onboarding Lead. Highlight your experience in onboarding, account management, and any relevant training you've done. We want to see how you can help clinics thrive!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about veterinary care and how your skills align with our mission at Vetsource. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can identify pain points and come up with creative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Vetsource!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary industry and the specific challenges clinics face. Brush up on your knowledge about digital solutions in veterinary practices, as well as Vetsource's offerings. This will help you speak confidently about how you can support clinics in their transition to a high-performing digital business.
✨Showcase Your Training Skills
Since the role involves training veterinary teams, prepare to discuss your previous training experiences. Think of examples where you've successfully delivered training or facilitated behaviour change. Be ready to demonstrate your ability to engage and motivate diverse teams.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Prepare scenarios where you've identified pain points in previous roles and how you addressed them. Highlight your stakeholder management abilities and how you’ve collaborated with different teams to implement effective solutions.
✨Plan Your Travel Strategy
Given the travel requirements, be prepared to discuss how you manage your time and territory effectively. Share your strategies for staying organised while on the road, and how you ensure that you meet the needs of multiple clinics across the UK without compromising on service quality.
