At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and ensure successful onboarding.
- Company: Join Vetsource International, a part of Mars, in a dynamic pet care environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Flexible working with opportunities for professional growth and development.
- Why this job: Make a real impact in the veterinary field while travelling across the UK.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton.
Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits.
Working hours: 37.5 hrs per week, Monday to Friday.
Overview
Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Pet Care Clinic Activation Lead — UK Travel employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary alongside a company car and outstanding benefits. With a strong focus on digital transformation in veterinary care, our collaborative work culture fosters innovation and professional development, ensuring that you can thrive while making a meaningful impact in the lives of pets and their owners across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Clinic Activation Lead — UK Travel
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching Vetsource International and their digital transformation initiatives. Show us you’re passionate about the role and have a solid understanding of how you can help clinics thrive. Tailor your answers to highlight your experience in onboarding and training!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in account management and problem-solving. We want you to shine when it comes to showcasing your skills in real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Pet Care Clinic Activation Lead — UK Travel
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Pet Care Clinic Activation Lead. Highlight your experience in account management and onboarding, especially in veterinary or healthcare settings. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've successfully trained teams or improved workflows in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve tackled challenges head-on. We love candidates who can demonstrate their ability to resolve common pain points in a clinic setting, so give us the details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the role of a Clinic Activation Lead inside out. Familiarise yourself with Vetsource's digital tools and how they integrate into veterinary practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Training Skills
Since in-house training is a big part of this role, prepare to discuss your previous training experiences. Think of specific examples where you've successfully trained teams or implemented new processes. Highlight your ability to engage and motivate others during these sessions.
✨Demonstrate Problem-Solving Prowess
Be ready to talk about challenges you've faced in previous roles, especially related to account management or customer success. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you effectively resolved issues.
✨Prepare for Travel Questions
Given the travel requirements, be prepared to discuss your experience managing a large territory and how you organise your schedule. Share any strategies you have for balancing travel with work commitments, as this will show your readiness for the demands of the role.
