At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and enhance client engagement.
- Company: Join Vetsource International, part of Mars, in a dynamic and supportive environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Regular travel across the UK with excellent career growth opportunities.
- Why this job: Make a real impact in the veterinary field while driving digital innovation.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton.
Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits.
Working hours: 37.5 hrs per week, Monday to Friday.
Overview
Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Digital Growth & Activation Lead in Patrington employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary alongside a company car and outstanding benefits. With a strong focus on digital transformation in the veterinary sector, our collaborative work culture fosters innovation and professional development, ensuring that you have the tools and support needed to thrive in your role as a Veterinary Digital Growth & Activation Lead. Located in the Midlands, this position provides the unique advantage of engaging with a diverse range of veterinary clinics while enjoying generous annual leave and a robust pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Digital Growth & Activation Lead in Patrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for opportunities. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow Vetsource International and other relevant companies on LinkedIn. Engage with their posts and share your insights. This not only shows your interest but also helps you stay updated on their latest news and job openings.
✨Tip Number 3
Prepare for interviews by practising common questions related to digital transformation and client engagement in the veterinary sector. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Vetsource International.
We think you need these skills to ace Veterinary Digital Growth & Activation Lead in Patrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Digital Growth & Activation Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation in veterinary practices. Share specific examples of how you've successfully implemented strategies in the past, as this will resonate with us.
Showcase Your Training Experience:Since in-house training is a key part of the role, make sure to highlight any relevant training experience you have. We love seeing candidates who can confidently deliver training sessions and drive behaviour change within teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary digital landscape and the specific challenges clinics face. Brush up on Vetsource's tools and how they can transform a clinic's operations. This will show your genuine interest and expertise during the interview.
✨Showcase Your Training Skills
Since in-house training is a key part of the role, prepare to discuss your previous training experiences. Bring examples of how you've successfully trained teams in the past, especially in a veterinary or healthcare setting, to demonstrate your capability.
✨Be Ready to Problem-Solve
Think of common pain points that veterinary clinics might experience with digital transitions. Prepare some strategies or solutions you could propose to address these issues, showcasing your problem-solving skills and proactive mindset.
✨Highlight Your Collaboration Experience
This role requires cross-functional collaboration, so be ready to share examples of how you've worked with different teams in the past. Emphasise your ability to communicate effectively with various stakeholders, from veterinarians to practice managers.
