At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and home delivery.
- Company: Join Vetsource, part of the Mars global brand, in a dynamic veterinary environment.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Work with a purpose-driven team and access world-class training from day one.
- Why this job: Make a real impact on veterinary practices while enjoying travel and professional growth.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
📍 Coventry, Leeds, Leicestershire, Northampton
💷 £43,000-£47,000 dependent on experience
🎁 + Company car and exceptional benefits
⏰ 37.5 Hrs per week - Mon -Fri
🌟 Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
💼 The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
⭐ What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
✅ What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
📝 Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic "Farming" & Optimisation: Identify "under-performing" active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations (aka. electronic product purchase link). Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists (i.e.: the whole team) to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic "pain points," helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless "handover" from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
🌍 What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping "the world we want tomorrow"
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Veterinary Client Success Lead - Vetsource in Patrington employer: Mars
Vetsource International, part of the renowned Mars global brand, offers an exceptional work environment for the Veterinary Client Success Lead role. With a strong focus on employee well-being, the company provides generous benefits including private healthcare, a robust pension scheme, and ample annual leave that increases with service. The collaborative and purpose-driven culture fosters professional growth through world-class training and development opportunities, making it an ideal place for those looking to make a meaningful impact in the veterinary sector.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Success Lead - Vetsource in Patrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a role. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research Vetsource and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially in onboarding and optimising clinic performance.
✨Tip Number 3
Show off your training skills! If you’ve got experience delivering training sessions, be sure to highlight that. Vetsource is looking for someone who can effectively train multidisciplinary teams, so share examples of your past successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Vetsource team and making a difference in the veterinary world.
We think you need these skills to ace Veterinary Client Success Lead - Vetsource in Patrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Client Success Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with our mission at Vetsource!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping veterinary clinics succeed. Share specific examples of how you've optimised accounts or trained teams in the past. Let us know why you’re the perfect fit for our team!
Showcase Your Training Skills:Since this role involves training veterinary teams, make sure to highlight any relevant experience you have in delivering training sessions. We love seeing candidates who can confidently engage and inspire others, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our future team members!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, workflow integration, and the challenges clinics face. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare to discuss your previous training experiences. Bring examples of how you've successfully delivered training sessions and driven behaviour change in past roles. Highlight your ability to engage different stakeholders effectively.
✨Be Ready to Problem-Solve
Expect questions about how you would handle common pain points faced by clinics. Think of specific scenarios where you've identified issues and implemented solutions. This will showcase your problem-solving skills and your understanding of the veterinary sector.
✨Plan Your Travel Strategy
Given the travel requirements for this role, be prepared to discuss how you manage your time and territory. Share your strategies for efficient travel and scheduling, as well as any experience you have with remote work or managing a large area. This will demonstrate your organisational skills and self-motivation.
