At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and enhance client engagement.
- Company: Join Vetsource International, a part of Mars, in a dynamic veterinary environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Flexible working with opportunities for professional growth and development.
- Why this job: Make a real impact on veterinary practices while travelling across the UK.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton. Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits. Working hours: 37.5 hrs per week, Monday to Friday.
Overview: Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Clinic Activation & Client Engagement Lead in Oadby employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary and a comprehensive benefits package including a company car, private healthcare, and generous annual leave. With a strong focus on professional development, our collaborative work culture fosters innovation and empowers team members to lead impactful digital transformations in veterinary clinics across the UK. Join us in Coventry, Leeds, Leicestershire, or Northampton, where you can make a meaningful difference while enjoying a supportive environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation & Client Engagement Lead in Oadby
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for opportunities. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow Vetsource International and other relevant companies on LinkedIn. Engage with their posts and share your insights. This not only shows your interest but also helps you get noticed by hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions related to account management and client engagement. Use the job description as your guide to tailor your answers, showcasing how your experience aligns with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Vetsource International.
We think you need these skills to ace Veterinary Clinic Activation & Client Engagement Lead in Oadby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your account management and onboarding experience, especially in the veterinary or healthcare sectors. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any specific achievements related to digital adoption or client engagement.
Showcase Your Training Skills:Since training is a big part of this role, share examples of your past training experiences. We love to see how you've successfully engaged teams and driven behaviour change in previous roles. Make it relatable and engaging!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the ins and outs of the veterinary sector, especially digital transformation in clinics. Brush up on Vetsource's tools and how they integrate into daily workflows. This will show your potential employer that you're not just familiar with the role but genuinely interested in making a difference.
✨Showcase Your Training Skills
Since in-house training is a big part of this role, prepare to discuss your previous training experiences. Bring examples of how you've successfully trained teams in the past, focusing on how you drove behaviour change and improved adoption rates. This will highlight your credibility as a trainer.
✨Be Ready to Problem-Solve
Think of common pain points clinics face, like time pressures or client compliance issues. Prepare some strategies or solutions you've implemented before to tackle these challenges. This will demonstrate your proactive approach and problem-solving skills, which are crucial for this position.
✨Demonstrate Your Organisational Skills
With travel and managing a large territory involved, it's essential to show how you stay organised. Share your methods for scheduling and prioritising tasks effectively. This will reassure them that you can handle the demands of the role while maintaining high performance across multiple clinics.
