At a Glance
- Tasks: Lead onboarding and training for veterinary clinics, optimising their digital services.
- Company: Join Vetsource, part of the global Mars brand, dedicated to pet care.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with opportunities for professional growth and world-class training.
- Why this job: Make a real impact in veterinary care while travelling across the UK.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What’s in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We’re Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic
Veterinary Customer Success Lead – Vetsource in Northampton employer: Mars
Vetsource International, part of the renowned Mars global brand, offers an exceptional work environment for the Veterinary Customer Success Lead role. With a strong focus on employee well-being, the company provides private healthcare, generous pension contributions, and ample annual leave that increases with service. The collaborative culture fosters professional growth through world-class training and development opportunities, making it an ideal place for those passionate about enhancing veterinary practices across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Success Lead – Vetsource in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Vetsource and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially in onboarding and optimising accounts. Show them you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your past experiences in account management and training. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Customer Success Lead – Vetsource in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and customer success, especially within the veterinary or healthcare sectors. We want to see how your skills align with our mission at Vetsource!
Showcase Your Training Skills:Since this role involves training veterinary teams, include examples of your past training experiences. We love to see how you've successfully engaged and educated others, so don’t hold back on those details!
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle challenges head-on. Share specific instances where you’ve identified and resolved issues in previous roles, particularly in a veterinary or SaaS context. This will show us you’re the right fit for optimising clinic performance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at Vetsource!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, workflow integration, and the challenges clinics face. This will help you speak confidently about how you can contribute to their success.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare examples of your past training experiences. Think about how you’ve successfully engaged diverse groups and driven behaviour change. Be ready to discuss specific strategies you used to ensure full adoption of new systems.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss common pain points that veterinary clinics experience, such as time pressures and operational inefficiencies. Share examples of how you've identified and resolved similar issues in previous roles, showcasing your stakeholder management skills.
✨Plan for Travel
Since the role requires regular travel, be ready to discuss your experience managing a large territory and how you organise your schedule. Highlight your ability to work autonomously while ensuring that you meet the needs of clinics across the UK.
