At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and enhance client engagement.
- Company: Join Vetsource, part of the Mars global brand, in a dynamic veterinary environment.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Regular travel across the UK with opportunities for professional growth.
- Why this job: Make a real impact on veterinary practices while helping pets and their owners.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
📍 Coventry, Leeds, Leicestershire, Northampton
💷 £43,000-£47,000 dependent on experience
🎁 + Company car and exceptional benefits
⏰ 37.5 Hrs per week - Mon -Fri
🌟 Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
💼 The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
⭐ What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
✅ What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
📝 Key Responsibilities Onboarding
Veterinary Client Success Lead - Vetsource in Norfolk employer: Mars
Vetsource International, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a supportive culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about enhancing veterinary practices. The role of Veterinary Client Success Lead not only provides the opportunity to make a meaningful impact in the veterinary sector but also allows for personal development through extensive training and travel across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Success Lead - Vetsource in Norfolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary field. Attend industry events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, be ready to demonstrate how you can help them succeed. Bring examples of your past successes in onboarding and account management to the table – it’ll make you stand out!
✨Tip Number 3
Follow up after meetings! If you’ve had a chat with someone about a role or opportunity, drop them a quick email thanking them for their time and reiterating your interest. It shows initiative and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for Vetsource!
We think you need these skills to ace Veterinary Client Success Lead - Vetsource in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Client Success Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping veterinary clinics succeed. Share specific examples of how you've optimised accounts or trained teams in the past. Let us know why you’d be a great fit for Vetsource!
Showcase Your Training Skills:Since this role involves training veterinary staff, make sure to highlight any relevant experience you have in delivering training. We love seeing candidates who can confidently engage with multidisciplinary teams and drive change, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Vetsource!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you brush up on Vetsource's services and how they help veterinary clinics. Understand the onboarding process and be ready to discuss how you can optimise existing accounts and increase digital adoption.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare examples of your past training experiences. Think about how you’ve successfully delivered in-practice training and driven behaviour change in previous roles.
✨Demonstrate Problem-Solving Prowess
Be ready to talk about specific challenges you've faced in account management or customer success. Highlight how you identified pain points and implemented solutions that improved efficiency and client compliance.
✨Plan Your Travel Strategy
Given the travel requirements, show that you're organised and self-motivated. Discuss how you manage your time effectively while covering a large territory, and be prepared to share your approach to scheduling meetings with clients across the UK.
