At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and enhance client success.
- Company: Join Vetsource, part of the Mars global brand, in a dynamic and supportive environment.
- Benefits: Enjoy a competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Expect regular travel and opportunities for personal growth in a rewarding role.
- Why this job: Make a real difference in pet care while travelling across the UK and meeting passionate professionals.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
📍 Coventry, Leeds, Leicestershire, Northampton
💷 £43,000-£47,000 dependent on experience
🎁 + Company car and exceptional benefits
⏰ 37.5 Hrs per week - Mon -Fri
🌟 Why Join Us? As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
💼 The Role: This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
⭐ What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
✅ What We're Looking For:
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
📝 Key Responsibilities: Onboarding
Pet Care Client Success Manager - Vetsource in Norfolk employer: Mars
Vetsource International, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits including private healthcare and a robust pension scheme, and opportunities for meaningful engagement with veterinary clinics across the UK, this role offers a rewarding career path for those passionate about animal health. Join us in making a difference while enjoying a balanced work-life with flexible travel arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Client Success Manager - Vetsource in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Vetsource and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially in onboarding and optimising accounts. Show them you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best candidate.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it helps us keep track of your application and gives you a better chance of standing out!
We think you need these skills to ace Pet Care Client Success Manager - Vetsource in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Pet Care Client Success Manager. Highlight your experience in account management and onboarding, especially if you've worked in veterinary or healthcare settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping veterinary clinics succeed. Share specific examples of how you've optimised accounts or trained teams in the past. We love a good story that showcases your skills!
Showcase Your Training Experience:Since this role involves training veterinary staff, make sure to highlight any relevant training experience you have. Whether it's formal training sessions or informal coaching, we want to know how you've helped others learn and grow in their roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Vetsource team!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's mission and how they help veterinary clinics. Familiarise yourself with their platform and the benefits it brings to pet care professionals. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in account management, onboarding, or customer success. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've made a positive impact in similar roles.
✨Practice Your Training Skills
Since this role involves training veterinary teams, be ready to discuss your training approach. Consider doing a mock training session on a relevant topic to showcase your ability to engage and educate. This will help you stand out as a confident and credible trainer.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if Vetsource is the right fit for you. Think about asking how they measure success in this role or what challenges the team currently faces.
