At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and enhance client engagement.
- Company: Join Vetsource International, a part of Mars, in a dynamic veterinary environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Flexible working with opportunities for professional growth and development.
- Why this job: Make a real impact on veterinary practices while travelling across the UK.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton.
Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits.
Working hours: 37.5 hrs per week, Monday to Friday.
Overview
Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Clinic Activation & Client Engagement Lead in Middle Rasen employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary and a comprehensive benefits package including a company car, private healthcare, and generous annual leave. With a strong focus on professional development, our collaborative work culture fosters innovation and empowers team members to lead impactful digital transformations in veterinary clinics across the UK. Join us in Coventry, Leeds, Leicestershire, or Northampton, where you can make a meaningful difference while enjoying a supportive environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation & Client Engagement Lead in Middle Rasen
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for opportunities. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Showcase your skills! Create a portfolio or a presentation that highlights your experience in onboarding and client engagement. This will help you stand out during interviews and demonstrate your expertise in driving digital transformation.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions related to account management and stakeholder problem-solving. Practise your responses so you can confidently tackle any curveballs thrown your way.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Veterinary Clinic Activation & Client Engagement Lead in Middle Rasen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Clinic Activation & Client Engagement Lead. Highlight your experience in account management and onboarding, especially if you've worked in veterinary or healthcare settings. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've successfully engaged clients or improved workflows in previous roles. We love a good story!
Showcase Your Training Experience:Since this role involves in-house training, make sure to highlight any relevant training experience you have. Whether it's conducting workshops or one-on-one sessions, let us know how you've helped teams adopt new tools and processes. We value trainers who can inspire change!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary industry and the specific challenges clinics face. Brush up on digital transformation trends in veterinary practices, as well as Vetsource's tools and services. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Training Skills
Since the role involves conducting in-house training, prepare to discuss your previous training experiences. Bring examples of how you've successfully trained teams in the past, focusing on how you drove behaviour change and improved workflows. This will demonstrate your capability to lead and inspire others.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific examples where you've tackled common pain points in a veterinary or healthcare setting. Highlight your approach to identifying issues and implementing effective solutions, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
With regular travel and managing multiple accounts, it's essential to showcase your organisational abilities. Prepare to discuss how you prioritise tasks, manage your time effectively, and ensure seamless operations across different clinics. This will reassure them that you can handle the demands of the role.
