At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and ensure successful onboarding.
- Company: Join Vetsource International, a part of Mars, in a dynamic veterinary environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Regular travel across the UK with excellent career growth opportunities.
- Why this job: Make a real impact on veterinary practices and enhance client engagement through digital solutions.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton.
Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits.
Working hours: 37.5 hrs per week, Monday to Friday.
Overview
Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Digital Clinic Activation Lead in Leicester employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary alongside a company car and outstanding benefits. With a strong focus on digital transformation in the veterinary sector, our collaborative work culture fosters innovation and professional development, ensuring that you are equipped to lead clinics through their digital journey while enjoying a healthy work-life balance in the vibrant Midlands region.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Digital Clinic Activation Lead in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a role. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for interviews by researching Vetsource International and their digital transformation initiatives. Show us you understand their mission and how you can contribute to their success as a Clinic Activation Lead.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the role, especially in onboarding and training. We want to see your confidence shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Vetsource.
We think you need these skills to ace Veterinary Digital Clinic Activation Lead in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Veterinary Digital Clinic Activation Lead role. Highlight your experience in account management and onboarding, especially if you've worked in veterinary or healthcare settings. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've successfully implemented workflows or trained teams in the past. Let us know why you’re the perfect fit!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. We love candidates who can tackle common clinic pain points. Share stories that demonstrate how you've resolved issues and improved processes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the latest updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary digital landscape and the specific challenges clinics face. Brush up on Vetsource's tools and how they can transform a clinic's operations. This will show your potential employer that you're not just interested in the role, but that you’re genuinely invested in their mission.
✨Showcase Your Training Skills
Since in-house training is a big part of this role, prepare to discuss your previous training experiences. Bring examples of how you've successfully trained teams in the past, especially in a veterinary or healthcare setting. Highlight any creative methods you used to engage participants and ensure they retained the information.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. Think about common pain points clinics face and how you would address them. This could involve discussing strategies for increasing home delivery usage or improving client engagement. Show them you can think on your feet!
✨Emphasise Collaboration
This role requires working closely with various stakeholders, so be prepared to talk about your experience in cross-functional collaboration. Share examples of how you've partnered with different teams to achieve a common goal, and how you’ve navigated any challenges that arose during those collaborations.
