At a Glance
- Tasks: Lead the onboarding of veterinary clinics and optimise their digital services.
- Company: Join Vetsource, part of the global Mars brand, with a focus on innovation.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with extensive travel and opportunities for professional growth.
- Why this job: Make a real impact in veterinary care while travelling across the UK.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience
+ Company car and exceptional benefits
37.5 Hrs per week - Mon -Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home.
This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in-practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem-solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self-motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic
Veterinary Customer Success Lead - Vetsource in Leicester employer: Mars
Vetsource, part of the Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension plan, and a culture that fosters collaboration and innovation, employees are empowered to make a meaningful impact in the veterinary sector. The role of Veterinary Customer Success Lead offers unique opportunities for travel and engagement with veterinary clinics across the UK, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Success Lead - Vetsource in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary field. Attend industry events, join online forums, or even hit up local meetups. The more you engage, the better your chances of landing that dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've helped clinics succeed in the past. Highlight your experience in onboarding and training – it’s what they’re looking for!
✨Tip Number 3
Don’t just apply – follow up! After sending in your application, drop a quick email or message to express your enthusiasm. It shows you're genuinely interested and can help keep you on their radar.
✨Tip Number 4
Use our website to apply! We’ve got all the resources you need to make your application stand out. Plus, applying directly through us means you’ll be in the best position to showcase your fit for the role.
We think you need these skills to ace Veterinary Customer Success Lead - Vetsource in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Veterinary Customer Success Lead role. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors, to show us you’re the perfect fit!
Showcase Your Training Skills:Since this role involves training veterinary teams, share specific examples of your past training experiences. We want to see how you've successfully delivered in-practice training and driven behaviour change in your previous roles.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Include examples of how you've tackled common pain points in previous positions, particularly in a veterinary or customer success context. This will help us see your problem-solving skills in action.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Vetsource team!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you brush up on your knowledge of the veterinary sector and Vetsource's services. Understand how their platform works and be ready to discuss how you can help clinics transition smoothly to digital solutions.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare examples of your past training experiences. Think about how you’ve successfully engaged diverse groups and driven behaviour change in a professional setting.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific challenges you've faced in account management or customer success. Highlight how you identified pain points and implemented effective solutions, especially in high-pressure environments.
✨Plan for Travel
Given the travel requirements, show that you're organised and self-motivated. Discuss your experience managing a large territory and how you effectively schedule your time to meet client needs across the UK.
