At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and enhance client engagement.
- Company: Join Vetsource International, a part of Mars, in a dynamic veterinary environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Travel across the UK with opportunities for professional growth and development.
- Why this job: Make a real impact by helping clinics thrive in the digital age.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton. Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits. Working hours: 37.5 hrs per week, Monday to Friday.
Overview: Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Clinic Activation Lead — Drive Digital Adoption in Leicester employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside a company car and outstanding benefits. With a strong focus on digital transformation in the veterinary sector, our collaborative work culture fosters innovation and empowers employees to make a meaningful impact while enjoying generous annual leave and comprehensive healthcare options. Join us in Coventry, Leeds, Leicestershire, or Northampton, where you can thrive in a dynamic environment dedicated to enhancing veterinary practices across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation Lead — Drive Digital Adoption in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary field. Attend industry events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team members, be ready to discuss your experience and how it relates to their needs. Bring examples of your past successes in digital adoption and training – this will help you stand out from the crowd.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Plus, you’ll find tips and resources to help you ace the process!
We think you need these skills to ace Veterinary Clinic Activation Lead — Drive Digital Adoption in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Veterinary Clinic Activation Lead. Highlight your experience in account management and onboarding, especially in the veterinary or healthcare sectors. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've driven digital adoption in the past – we love a good story!
Showcase Your Training Experience:Since this role involves in-house training, make sure to highlight any relevant training experience you have. Tell us about the teams you've trained and the impact it had on their workflows. We’re looking for someone who can inspire and engage!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the digital tools and workflows that Vetsource uses. Familiarise yourself with their platform and think about how you can help clinics transition smoothly. Being able to discuss specific examples of how you've driven digital adoption in the past will really impress them.
✨Showcase Your Training Skills
Since you'll be conducting in-house training, prepare to demonstrate your training approach. Think of a time when you successfully trained a team or implemented a new process. Be ready to share how you engaged participants and ensured they adopted the changes.
✨Be a Problem Solver
Expect questions about how you would handle common pain points in veterinary practices. Prepare some scenarios where you've identified inefficiencies and proposed effective solutions. This will show that you can think on your feet and are ready to tackle challenges head-on.
✨Understand the Market
Research the veterinary industry and current trends in digital transformation. Knowing what’s happening in the sector will help you speak confidently about how you can contribute to Vetsource's goals. It’ll also show that you're genuinely interested in the role and the company.
