At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and enhance client engagement.
- Company: Join Vetsource International, a part of Mars, in a dynamic veterinary environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Regular travel across the UK with excellent career growth opportunities.
- Why this job: Make a real impact on veterinary practices while driving digital innovation.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton. Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits. Working hours: 37.5 hrs per week, Monday to Friday.
Overview: Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Clinic Activation & Growth Lead in Leicester employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary alongside a company car and outstanding benefits. With a strong focus on professional development, our collaborative work culture fosters innovation and empowers team members to drive meaningful change in veterinary practices across the UK. Join us in Coventry, Leeds, Leicestershire, or Northampton, where you will have the opportunity to make a significant impact while enjoying a supportive environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation & Growth Lead in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow Vetsource International and other relevant companies on LinkedIn. Engage with their posts and share your insights. This not only shows your interest but also helps you stay updated on any job openings.
✨Tip Number 3
Prepare for interviews by practising common questions related to account management and digital transformation in veterinary settings. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Vetsource International.
We think you need these skills to ace Veterinary Clinic Activation & Growth Lead in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Clinic Activation & Growth Lead. Highlight your experience in account management and onboarding, especially if you've worked in veterinary or healthcare settings. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've successfully implemented workflows or trained teams in the past. Let us know why you’re the perfect fit for this role!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. We love candidates who can tackle common clinic pain points. Share stories that demonstrate how you've resolved issues and improved processes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary industry and the specific challenges clinics face. Brush up on digital transformation trends in veterinary practices, as well as Vetsource's tools and services. This will show your potential employer that you're not just interested in the role, but that you’re genuinely invested in their mission.
✨Showcase Your Training Skills
Since the role involves conducting in-house training, prepare to discuss your previous training experiences. Bring examples of how you've successfully trained teams in the past, especially in a veterinary or healthcare setting. Highlight any strategies you used to ensure engagement and retention of information.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific examples of how you've tackled common pain points in previous roles. Think about times when you improved workflows or increased adoption of new systems. This will help illustrate your ability to address the challenges that clinics might face during their digital transition.
✨Prepare for Travel Questions
Since this role requires regular travel, be prepared to discuss your experience managing a large territory and how you organise your schedule. Share any tips you have for staying productive while on the road, as this will demonstrate your self-motivation and organisational skills.
