At a Glance
- Tasks: Onboard veterinary clinics and optimise their digital services for better performance.
- Company: Join Vetsource, part of the Mars global brand, in a dynamic role.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Exciting opportunity for growth with a supportive team and flexible work environment.
- Why this job: Make a real impact on pet care while travelling across the UK.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare.
The predicted salary is between 43000 - 47000 € per year.
📍 Coventry, Leeds, Leicestershire, Northampton
💷 £43,000-£47,000 dependent on experience
🎁 + Company car and exceptional benefits
⏰ 37.5 Hrs per week - Mon -Fri
🌟 Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
💼 The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
⭐ What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
✅ What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
📝 Key Responsibilities Onboarding
Veterinary Client Success Lead - Vetsource in Leicester employer: Mars
Vetsource International, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a vibrant culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about enhancing veterinary practices. The role of Veterinary Client Success Lead not only provides the opportunity to make a meaningful impact in the veterinary sector but also allows for personal development through extensive training and support.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Success Lead - Vetsource in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a role. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for those interviews! Research Vetsource and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially in onboarding and optimising accounts.
✨Tip Number 3
Showcase your training skills! If you’ve got experience delivering in-practice training, be sure to highlight that. Share examples of how you've successfully driven behaviour change in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Vetsource team and making a difference in the veterinary world.
We think you need these skills to ace Veterinary Client Success Lead - Vetsource in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Client Success Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping veterinary clinics succeed. Share specific examples of how you've optimised accounts or trained teams in the past. Let us know why you’d be a great fit for Vetsource!
Showcase Your Training Skills:Since this role involves training veterinary staff, make sure to highlight any relevant experience you have in delivering training or workshops. We love seeing candidates who can confidently engage with multidisciplinary teams and drive change!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vetsource!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you brush up on Vetsource's services and how they help veterinary clinics. Understand the onboarding process and be ready to discuss how you can optimise existing accounts and increase digital adoption.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare examples of your past training experiences. Think about how you’ve successfully delivered in-practice training and driven behaviour change in previous roles.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss common pain points in veterinary practices and how you've tackled similar issues before. Highlight your stakeholder management skills and provide specific examples of how you've resolved operational inefficiencies.
✨Plan for Travel
As this role requires regular travel, show that you're organised and self-motivated. Discuss how you manage your time effectively while covering a large territory, and be prepared to talk about your experience with overnight stays and scheduling.
