At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and enhance client engagement.
- Company: Join Vetsource International, a part of Mars, in a dynamic veterinary environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Regular travel across the UK with excellent career growth opportunities.
- Why this job: Make a real impact on veterinary practices while driving digital innovation.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton.
Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits.
Working hours: 37.5 hrs per week, Monday to Friday.
Overview
Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Clinic Activation & Client Engagement Lead in Holton le Clay employer: Mars
Vetsource International (Mars) is an exceptional employer, offering a dynamic work environment that fosters professional growth and innovation in the veterinary sector. With a strong focus on employee well-being, we provide generous benefits including a company car, private healthcare, and a robust pension scheme, alongside opportunities for meaningful engagement with veterinary clinics across the UK. Our collaborative culture encourages continuous learning and development, making it an ideal place for those passionate about transforming veterinary practices into high-performing digital businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Clinic Activation & Client Engagement Lead in Holton le Clay
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for opportunities. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience in onboarding and client engagement. This will help you stand out during interviews and demonstrate your ability to drive digital transformation.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around stakeholder management and problem-solving scenarios. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to reflect your understanding of the role and how you can contribute to Vetsource's success.
We think you need these skills to ace Veterinary Clinic Activation & Client Engagement Lead in Holton le Clay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Clinic Activation & Client Engagement Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've successfully engaged clients and improved workflows in previous roles. We love a good story!
Showcase Your Training Experience:Since this role involves in-house training, make sure to highlight any relevant training experience you have. Talk about how you've delivered training sessions and driven behaviour change in teams. We’re looking for someone who can inspire and educate others!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary industry and the specific challenges clinics face. Brush up on digital transformation trends in veterinary practices, as well as Vetsource's tools and services. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Training Skills
Since the role involves conducting training sessions, be prepared to discuss your previous training experiences. Think of examples where you've successfully trained teams or implemented new systems. Highlight your ability to engage and motivate others during these sessions.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges in account management or client engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you can help clinics overcome their pain points.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview, especially around stakeholder management and clinic onboarding. Practice how you would approach a clinic struggling with digital adoption or workflow integration. This will showcase your practical skills and adaptability.
