At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and home delivery.
- Company: Join Vetsource, part of the Mars global brand, in a dynamic veterinary environment.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Work with a purpose-driven team and access world-class training from day one.
- Why this job: Make a real impact on veterinary practices while enjoying travel and professional growth.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Coventry, Leeds, Leicestershire, Northampton £43,000-£47,000 dependent on experience + Company car and exceptional benefits 37.5 Hrs per week - Mon -Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. It also assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This role requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify "under‑performing" active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations (aka. electronic product purchase link). Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
- In‑House Training: Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic "pain points," helping stakeholders navigate the transition to digital home delivery solutions.
- Cross‑Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless "handover" from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real‑time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'world we want tomorrow'
- Access world‑class training & development from day one
- Join a company with an industry‑leading salary and benefits package
Veterinary Client Engagement Lead - Vetsource in England employer: Mars
Vetsource, part of the renowned Mars global brand, offers an exceptional work environment for the Veterinary Client Engagement Lead role, with a focus on employee well-being and professional growth. Enjoy competitive salaries, comprehensive benefits including private healthcare and generous annual leave, alongside a culture that prioritises collaboration and innovation in the veterinary sector. With opportunities for extensive travel across the UK, this role not only allows you to make a meaningful impact on veterinary practices but also supports your career development within a purpose-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Engagement Lead - Vetsource in England
✨Tip Number 1
Get to know the company inside out! Research Vetsource and understand their mission, values, and the specifics of the Veterinary Client Engagement Lead role. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and onboarding. Think about specific examples from your past experiences that demonstrate your skills in training and problem-solving, especially in veterinary or healthcare settings.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the Vetsource team.
We think you need these skills to ace Veterinary Client Engagement Lead - Vetsource in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Veterinary Client Engagement Lead role. Highlight your relevant experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Showcase Your Training Skills:Since this role involves training veterinary teams, don’t forget to mention any experience you have in delivering training sessions. Share specific examples of how you've successfully engaged teams and driven behaviour change. We love seeing those success stories!
Demonstrate Problem-Solving Abilities:We’re keen on candidates who can identify and resolve common pain points in veterinary practices. Use your application to showcase instances where you’ve tackled challenges and improved processes. This will show us you’re the proactive problem-solver we need!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining our team at Vetsource!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's mission and how they help veterinary clinics transition to digital services. Familiarise yourself with their platform and be ready to discuss how your experience in account management or customer success can contribute to their goals.
✨Showcase Your Training Skills
Since the role involves training veterinary teams, prepare examples of your past training experiences. Think about how you’ve successfully delivered training sessions and driven behaviour change in previous roles, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles, especially related to onboarding or optimising accounts. Highlight your problem-solving skills and how you’ve helped clients overcome operational inefficiencies or time pressures.
✨Plan for Travel
Since this role requires regular travel across the UK, show that you're organised and self-motivated. Discuss how you manage your schedule and territory effectively, and be ready to talk about your experience with overnight stays and meeting clients on the road.
