At a Glance
- Tasks: Onboard veterinary clinics and optimise their digital services for better pet care.
- Company: Join Vetsource, part of the Mars global brand, known for its innovative approach.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Dynamic role with travel across the UK and opportunities for professional growth.
- Why this job: Make a real difference in pet care while working with passionate veterinary teams.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton £43,000-£47,000 dependent on experience + Company car and exceptional benefits. 37.5 Hrs per week - Mon - Fri.
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in-practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem-solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self-motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify 'under-performing' active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic 'pain points,' helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless 'handover' from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'the world we want tomorrow'
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Pet Care Client Success Manager - Vetsource in Eastville employer: Mars
Vetsource International, part of the Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about enhancing veterinary care. The role of Pet Care Client Success Manager not only allows you to make a meaningful impact in the veterinary sector but also provides opportunities for extensive travel and personal development within a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Client Success Manager - Vetsource in Eastville
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary and pet care industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, be ready to demonstrate how you can help them succeed. Bring examples of your past successes in account management or customer success to the table. Let’s make them see why you’re the perfect fit!
✨Tip Number 3
Follow up after meetings! If you’ve had a chat with someone about a role or opportunity, drop them a quick email thanking them for their time and reiterating your interest. It shows you’re keen and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly through us can give you a better shot at landing that dream job. Don’t miss out on the chance to join a fantastic team at Vetsource!
We think you need these skills to ace Pet Care Client Success Manager - Vetsource in Eastville
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pet Care Client Success Manager role. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors, to show us you’re the right fit!
Showcase Your Training Skills:Since this role involves training veterinary teams, share any relevant experiences where you've successfully delivered training or workshops. We want to see how you can engage and inspire others to adopt new systems.
Demonstrate Problem-Solving Abilities:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can identify pain points and come up with effective solutions, especially in a fast-paced environment like veterinary care.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Vetsource team!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, workflow integration, and the challenges clinics face. This will help you speak confidently about how you can contribute to their success.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare examples of your past training experiences. Think about how you’ve successfully engaged diverse groups and driven behaviour change. Be ready to discuss specific strategies you used to ensure everyone was on board.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss common pain points that veterinary clinics experience and how you would address them. Think of scenarios where you've identified issues and implemented solutions, especially in account management or customer success roles.
✨Plan for Travel
Since the role requires regular travel, show that you're organised and self-motivated. Discuss how you manage your time and territory effectively. Mention any experience you have with remote work or managing schedules across multiple locations.
