At a Glance
- Tasks: Lead the digital transformation of veterinary clinics and ensure successful onboarding.
- Company: Join Vetsource International, part of Mars, in a dynamic and supportive environment.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and generous annual leave.
- Other info: Regular travel across the UK with excellent career growth opportunities.
- Why this job: Make a real impact in veterinary care while working with passionate professionals.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton.
Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits.
Working hours: 37.5 hrs per week, Monday to Friday.
Overview
Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.
Key Responsibilities
- Onboarding & Launch: Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
- Clinic "Farming" & Optimisation: Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
- Stakeholder Problem Solving: Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
- Cross-Functional Collaboration: Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
- Performance Tracking: Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.
Qualifications
- Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
- Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
- Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
- Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
- Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
- Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.
Travel & Working Conditions
Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.
Benefits
- Company car.
- Private healthcare.
- Equal parental leave.
- Generous pension up to 9% contribution.
- Life assurance 4× salary.
- Annual leave starting at 24 days, rising to 32 days with service.
Veterinary Digital Clinic Activation Lead in Dickens Heath employer: Mars
Vetsource International (Mars) is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary alongside a company car and outstanding benefits. With a strong focus on digital transformation in the veterinary sector, our collaborative work culture fosters innovation and professional development, ensuring that you are equipped to lead clinics through their digital journey while enjoying a healthy work-life balance in the vibrant Midlands region.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Digital Clinic Activation Lead in Dickens Heath
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for the Clinic Activation Lead role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by practising common questions related to onboarding and digital transformation. We want you to showcase your experience with account management and stakeholder problem-solving, so have some solid examples ready to go!
✨Tip Number 3
Don’t forget to research Vetsource International! Understanding their tools and how they integrate into daily routines will help you stand out. Show us that you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the digital transformation of veterinary clinics.
We think you need these skills to ace Veterinary Digital Clinic Activation Lead in Dickens Heath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your account management and onboarding experience, especially in veterinary or healthcare settings. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in veterinary clinics. Share specific examples of how you've successfully trained teams or improved workflows in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you've tackled challenges head-on. We love candidates who can demonstrate their ability to resolve common pain points in a clinic setting, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand the veterinary digital landscape and the specific challenges clinics face. Brush up on Vetsource's tools and how they can transform a clinic's operations. This will show your genuine interest and expertise during the interview.
✨Showcase Your Training Skills
Since in-house training is a key part of the role, prepare to discuss your previous training experiences. Bring examples of how you've successfully trained teams in the past, especially in a veterinary or healthcare setting, to demonstrate your ability to drive behaviour change.
✨Be Ready to Problem-Solve
Think of common pain points that veterinary clinics might face, like time pressures or client compliance issues. Prepare to discuss how you would approach these challenges and provide solutions, showcasing your stakeholder management skills.
✨Demonstrate Your Organisational Skills
With extensive travel and managing multiple accounts, it's crucial to show that you're highly organised. Share examples of how you've effectively managed your time and resources in previous roles, ensuring you can handle the demands of this position.
