At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and home delivery.
- Company: Join Vetsource, part of the Mars global brand, in a dynamic veterinary environment.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Work with a purpose-driven team and access world-class training from day one.
- Why this job: Make a real impact on veterinary practices while enjoying travel and professional growth.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
📍 Coventry, Leeds, Leicestershire, Northampton
💷 £43,000-£47,000 dependent on experience
🎁 + Company car and exceptional benefits
⏰ 37.5 Hrs per week - Mon -Fri
🌟 Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
💼 The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
⭐ What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
✅ What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
📝 Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic "Farming" & Optimisation: Identify "under-performing" active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations (aka. electronic product purchase link). Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists (i.e.: the whole team) to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic "pain points," helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless "handover" from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
🌍 What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping "the world we want tomorrow"
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Veterinary Client Success Lead - Vetsource in Dickens Heath employer: Mars
Vetsource International, part of the renowned Mars global brand, offers an exceptional work environment for the Veterinary Client Success Lead role, with a focus on employee well-being and professional growth. Located in the Midlands, this position provides competitive benefits including private healthcare, generous pension contributions, and extensive training opportunities, all while contributing to the meaningful mission of enhancing veterinary practices across the UK. Join a collaborative team that values innovation and empowers you to make a real difference in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Success Lead - Vetsource in Dickens Heath
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Vetsource and understand their mission and values. Think about how your experience aligns with their goals, especially in onboarding and training. Practice common interview questions and have your success stories ready to share.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the Vetsource team. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Client Success Lead - Vetsource in Dickens Heath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and customer success, especially within the veterinary or healthcare sectors. We want to see how your skills align with our mission at Vetsource!
Showcase Your Training Skills:Since this role involves training veterinary teams, share specific examples of your past training experiences. We love to see how you've successfully engaged and educated others, so don’t hold back on those success stories!
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle challenges head-on. Include instances where you’ve identified and resolved issues in previous roles, particularly in a veterinary or SaaS context. This will show us you’re the right fit for helping clinics overcome their pain points.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, workflow integration, and the challenges clinics face. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare to discuss your previous training experiences. Bring examples of how you've successfully delivered training sessions and driven behaviour change in past roles. Highlight your ability to engage different stakeholders effectively.
✨Be Ready to Problem-Solve
Expect questions about how you would handle common pain points faced by clinics. Think of specific scenarios where you've identified issues and implemented solutions. This will showcase your problem-solving skills and your understanding of the veterinary sector.
✨Plan Your Travel Strategy
Given the travel requirements for this role, be prepared to discuss how you manage your time and territory. Share your strategies for efficient travel and scheduling, as well as any experience you have with remote work or managing a large area. This will demonstrate your organisational skills and self-motivation.
