At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and home delivery.
- Company: Join Vetsource, part of the Mars global brand, with a focus on innovation.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with extensive travel across the UK and opportunities for career advancement.
- Why this job: Make a real impact in veterinary care while enjoying travel and professional growth.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home.
This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify 'under-performing' active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic 'pain points,' helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless 'handover' from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'the world we want tomorrow'
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Veterinary Client Engagement Lead - Vetsource in Castle Vale employer: Mars
Vetsource International, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about enhancing veterinary practices. The role of Veterinary Client Engagement Lead not only provides the opportunity to make a meaningful impact in the veterinary field but also allows for extensive travel across the UK, ensuring a dynamic and engaging work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Engagement Lead - Vetsource in Castle Vale
✨Tip Number 1
Network like a pro! Attend veterinary conferences, workshops, or local meet-ups to connect with industry professionals. We all know that sometimes it's not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Be proactive in your approach! Don’t wait for job postings to pop up; reach out directly to clinics or companies you're interested in. A friendly email or call can go a long way in showing your enthusiasm and might just open up opportunities.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, offer to do a mock training session or a mini-presentation on how to optimise workflows. This hands-on approach can really impress potential employers and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Veterinary Client Engagement Lead - Vetsource in Castle Vale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Veterinary Client Engagement Lead role. Highlight your relevant experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Showcase Your Training Skills:Since this role involves training veterinary teams, it’s crucial to demonstrate your experience in delivering effective training sessions. Share specific examples of how you've successfully engaged teams and driven behaviour change in previous roles. We love a good success story!
Highlight Problem-Solving Abilities:We’re keen on candidates who can identify and resolve common practice pain points. In your application, mention any challenges you’ve faced in previous roles and how you tackled them. This will show us that you’re proactive and ready to make a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Vetsource and what we stand for!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you brush up on your knowledge of veterinary practices and the digital solutions Vetsource offers. Familiarise yourself with common pain points clinics face and think about how you can help solve them. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, be prepared to discuss your previous training experiences. Think of specific examples where you've successfully delivered training or helped teams adopt new processes. Highlight your ability to engage and motivate others during these sessions.
✨Demonstrate Problem-Solving Abilities
Vetsource is looking for someone who can identify and resolve issues effectively. Prepare to share examples of challenges you've faced in previous roles and how you tackled them. This could involve improving workflows or increasing digital adoption in past positions.
✨Be Ready for Travel Talk
Since the role requires regular travel, be ready to discuss your experience managing a large territory and how you organise your schedule. Show that you're comfortable with overnight stays and can handle the demands of being on the road while maintaining productivity.
