At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and home delivery.
- Company: Join Vetsource, part of the Mars global brand, in a dynamic veterinary environment.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Be part of a purpose-driven company with world-class training and development opportunities.
- Why this job: Make a real impact on veterinary practices while travelling across the UK.
- Qualifications: Experience in account management or customer success, ideally in veterinary or SaaS sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify 'under-performing' active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic 'pain points,' helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless 'handover' from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'the world we want tomorrow'
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Veterinary Business Growth Lead - Vetsource in Castle Vale employer: Mars
Vetsource International, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about enhancing veterinary practices. The role of Veterinary Business Growth Lead not only provides the opportunity to make a meaningful impact in the veterinary sector but also allows for extensive travel across the UK, making it ideal for individuals who thrive in dynamic settings.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Business Growth Lead - Vetsource in Castle Vale
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and local meetups to connect with veterinary professionals. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience in onboarding and account management. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face in the job. Think about how you'd handle onboarding challenges or training sessions with clinic staff.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Vetsource and being part of our mission to support veterinary clinics.
We think you need these skills to ace Veterinary Business Growth Lead - Vetsource in Castle Vale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Business Growth Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping veterinary clinics grow and how your background makes you the perfect fit for this role. Don’t forget to mention your training experience and stakeholder management skills!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can identify pain points and come up with effective solutions, especially in a fast-paced environment like veterinary practices.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's mission and how they help veterinary clinics transition to digital services. Brush up on your knowledge of account management and onboarding processes, especially in the veterinary or SaaS sectors. This will show that you're genuinely interested and prepared.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, be ready to discuss your experience in delivering training sessions. Prepare examples of how you've successfully engaged teams in the past and driven behaviour change. Highlight any specific techniques you used to make training effective.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've identified and resolved pain points for clients or teams. Be prepared to share these examples during the interview, focusing on your approach to problem-solving and how it led to improved outcomes. This will illustrate your ability to support clinics effectively.
✨Plan for Travel and Flexibility
Since the role requires regular travel across the UK, be ready to discuss your experience managing a large territory and your approach to scheduling. Show that you're organised and self-motivated, and express your enthusiasm for meeting clients face-to-face to build strong relationships.
