At a Glance
- Tasks: Onboard veterinary clinics, train staff, and optimise digital workflows for pet care.
- Company: Join Vetsource, part of the global Mars brand, dedicated to pet health.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with extensive travel and opportunities for professional growth.
- Why this job: Make a real impact in pet care while travelling across the UK.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic 'Farming' & Optimisation: Identify 'under-performing' active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic 'pain points,' helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless 'handover' from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping 'the world we want tomorrow'
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Pet Care Client Success Manager - Vetsource in Castle Vale employer: Mars
Vetsource International, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about enhancing veterinary care. The role of Pet Care Client Success Manager not only provides the opportunity to make a meaningful impact in the veterinary sector but also allows for extensive travel across the UK, ensuring a dynamic and engaging work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Client Success Manager - Vetsource in Castle Vale
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Vetsource and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially in onboarding and optimising clinic performance. Show them you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in account management and training, as these are key for the Pet Care Client Success Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vetsource team. Let's get you that dream job!
We think you need these skills to ace Pet Care Client Success Manager - Vetsource in Castle Vale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pet Care Client Success Manager role. Highlight your experience in account management and onboarding, especially if it's within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping veterinary clinics succeed. Share specific examples of how you've optimised accounts or trained teams in the past. We love a good story!
Showcase Your Training Skills:Since this role involves training veterinary teams, make sure to highlight any relevant experience you have in delivering training sessions. We want to know how you’ve helped others adopt new systems or processes successfully!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Vetsource and what we stand for!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, digital adoption strategies, and how to optimise home delivery services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare to discuss your previous training experiences. Think of specific examples where you've successfully delivered training or helped teams adopt new processes. Highlight your ability to engage different stakeholders and drive behaviour change.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about challenges you've faced in account management or customer success roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified pain points and implemented solutions that improved clinic performance.
✨Plan for Travel and Flexibility
Since the role requires regular travel, be prepared to discuss your experience managing a large territory and your approach to scheduling. Show that you're organised and self-motivated, and share any tips you have for balancing travel with client needs effectively.
