At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and enhance pet care.
- Company: Join Vetsource, part of the Mars global brand, known for its innovative approach.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with extensive travel across the UK and opportunities for career advancement.
- Why this job: Make a real impact in veterinary care while enjoying travel and professional growth.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
📍 Coventry, Leeds, Leicestershire, Northampton
💷 £43,000-£47,000 dependent on experience
🎁 + Company car and exceptional benefits
⏰ 37.5 Hrs per week - Mon -Fri
🌟 Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
💼 The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
⭐ What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
✅ What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
📝 Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic "Farming" & Optimisation: Identify "under-performing" active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations (aka. electronic product purchase link). Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists (i.e.: the whole team) to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic "pain points," helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless "handover" from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
🌍 What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping "the world we want tomorrow"
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Veterinary Business Growth Lead - Vetsource in Blaby employer: Mars
Vetsource International, part of the renowned Mars global brand, offers an exceptional work environment for the Veterinary Business Growth Lead role. With a strong focus on employee well-being, the company provides private healthcare, generous pension contributions, and ample annual leave that increases with service. The collaborative culture fosters professional growth through world-class training and development opportunities, making it an ideal place for those looking to make a meaningful impact in the veterinary sector while enjoying the benefits of a supportive and purpose-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Business Growth Lead - Vetsource in Blaby
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and local meet-ups to connect with veterinary professionals. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your success in account management and onboarding. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on how you've solved problems and optimised workflows in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vetsource team and making a difference in the veterinary field.
We think you need these skills to ace Veterinary Business Growth Lead - Vetsource in Blaby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Business Growth Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with our mission at Vetsource!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping veterinary clinics grow and how you can contribute to their success. We love seeing genuine enthusiasm for the role and our company.
Showcase Your Training Experience:Since this role involves training veterinary teams, be sure to highlight any relevant experience you have in delivering training sessions. We’re looking for someone who can confidently engage with diverse teams and drive change effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's mission and how they help veterinary clinics transition to digital services. Brush up on your knowledge of account management and onboarding processes, especially in the veterinary or SaaS sectors. This will show that you're genuinely interested and prepared.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, be ready to discuss your experience in delivering training sessions. Prepare examples of how you've successfully engaged multidisciplinary teams and driven behaviour change in previous roles. Highlight any specific training techniques that worked well for you.
✨Demonstrate Problem-Solving Prowess
Think of common pain points veterinary clinics face, like time pressures and operational inefficiencies. Be prepared to share how you've identified and resolved similar issues in the past. This will demonstrate your ability to think critically and provide solutions that matter.
✨Plan Your Travel Strategy
Since the role requires regular travel, show that you're organised and self-motivated. Discuss how you manage your schedule effectively while covering a large territory. Mention any tools or methods you use to stay on top of your appointments and ensure efficient coverage across the UK.
