At a Glance
- Tasks: Onboard veterinary clinics and optimise their digital services for better pet care.
- Company: Join Vetsource, part of the Mars global brand, known for its innovative approach.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Dynamic role with travel across the UK and opportunities for professional growth.
- Why this job: Make a real difference in pet care while working with passionate veterinary teams.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton £43,000-£47,000 dependent on experience + Company car and exceptional benefits. 37.5 Hrs per week - Mon - Fri.
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in-practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem-solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self-motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic "Farming" & Optimisation: Identify "under-performing" active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice-branded online store.
- In-House Training: Conduct intensive in-person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic "pain points," helping stakeholders navigate the transition to digital home delivery solutions.
- Cross-Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless "handover" from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real-time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose-driven company shaping "the world we want tomorrow"
- Access world-class training & development from day one
- Join a company with an industry-leading salary and benefits package
Pet Care Client Success Manager - Vetsource in Birmingham employer: Mars
Vetsource International, part of the Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension plan, and a culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about enhancing veterinary care. The role of Pet Care Client Success Manager not only allows you to make a meaningful impact in the veterinary sector but also provides opportunities for extensive travel and networking across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Client Success Manager - Vetsource in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary and pet care industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in person! If you get the chance, ask for informational interviews or coffee chats with professionals in the field. This is a great way to demonstrate your knowledge and passion for the role while also learning more about what they look for in candidates.
✨Tip Number 3
Tailor your pitch! When you meet someone, make sure to highlight your experience in account management and customer success, especially if it relates to the veterinary sector. Be ready to share specific examples of how you've helped businesses grow and optimise their operations.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Vetsource. Make sure your application reflects your enthusiasm for helping veterinary clinics succeed and how you can contribute to our mission.
We think you need these skills to ace Pet Care Client Success Manager - Vetsource in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pet Care Client Success Manager role. Highlight your experience in account management and onboarding, especially if you've worked in veterinary or healthcare settings. We want to see how your skills align with what we're looking for!
Showcase Your Training Skills:Since this role involves training veterinary teams, share any relevant experience you have in delivering training sessions. We love seeing examples of how you've helped others adopt new systems or processes, so don't hold back on those success stories!
Demonstrate Problem-Solving Abilities:In your application, give us a glimpse of your problem-solving skills. Talk about specific challenges you've faced in previous roles and how you tackled them. This will show us that you're ready to help clinics navigate their pain points effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to showcase your application in the best light. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Mars
✨Know Your Stuff
Before the interview, dive deep into Vetsource and their services. Understand how they help veterinary clinics transition to digital platforms. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in account management, onboarding, or customer success. Be ready to discuss how you've optimised existing accounts or trained teams, as these are key aspects of the job.
✨Practice Makes Perfect
Since this role involves training and stakeholder management, practice explaining complex concepts simply. You might even want to do a mock training session with a friend to get comfortable with your delivery style.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the challenges Vetsource faces in onboarding clinics or how they measure success in their client relationships. This shows your strategic thinking and eagerness to contribute.
