At a Glance
- Tasks: Lead onboarding and training for veterinary clinics, optimising their digital services.
- Company: Join Vetsource, part of the global Mars brand, focused on pet care innovation.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in veterinary care while travelling across the UK.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‐practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‐solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‐motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic
Veterinary Client Engagement Lead - Vetsource in Ansty employer: Mars
Vetsource International, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, Vetsource offers a rewarding environment for those passionate about veterinary care. The role of Veterinary Client Engagement Lead not only allows you to make a meaningful impact in the veterinary sector but also provides opportunities for extensive travel and personal development across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Engagement Lead - Vetsource in Ansty
✨Tip Number 1
Network like a pro! Attend veterinary conferences, workshops, or local meet-ups to connect with industry professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! When you land an interview, research the company and its culture. Be ready to discuss how your experience aligns with their goals, especially in onboarding and optimising clinic performance.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Vetsource team.
We think you need these skills to ace Veterinary Client Engagement Lead - Vetsource in Ansty
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your account management and onboarding experience, especially in veterinary or healthcare settings, to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully trained teams or optimised accounts in the past, so we can see your potential impact on our clinics.
Showcase Your Training Skills:Since this role involves training veterinary teams, make sure to mention any relevant experience you have in delivering training sessions. We want to know how you engage and motivate others to adopt new processes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you brush up on your knowledge of veterinary practices and the digital solutions Vetsource offers. Familiarise yourself with common pain points clinics face and think about how you can help solve them. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, be prepared to discuss your previous training experiences. Think of specific examples where you've successfully delivered training or helped teams adopt new processes. Highlight your ability to engage and motivate others during these sessions.
✨Demonstrate Stakeholder Management
This position requires excellent stakeholder management skills. Be ready to share examples of how you've worked with different teams or clients to achieve a common goal. Discuss any challenges you faced and how you navigated them to maintain strong relationships.
✨Plan for Travel
Given the travel requirements of the role, be prepared to discuss your experience managing a large territory. Talk about how you organise your schedule and ensure efficient coverage. Showing that you're comfortable with travel and can manage your time effectively will be a big plus.
