At a Glance
- Tasks: Onboard veterinary clinics, train staff, and optimise digital workflows for better pet care.
- Company: Join Vetsource, part of the Mars global brand, dedicated to transforming veterinary practices.
- Benefits: Enjoy a competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with extensive travel and opportunities for professional growth.
- Why this job: Make a real difference in pet care while travelling across the UK and meeting passionate teams.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What's in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end-to-end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic
Pet Care Client Success Manager - Vetsource in Acocks Green employer: Mars
Vetsource International, part of the renowned Mars global brand, offers an exceptional work environment for a Pet Care Client Success Manager. With a strong focus on employee well-being, the company provides private healthcare, generous pension contributions, and ample annual leave that increases with service. The collaborative culture fosters professional growth through world-class training and development opportunities, making it an ideal place for those passionate about enhancing veterinary practices and pet care.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Client Success Manager - Vetsource in Acocks Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Vetsource and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially in onboarding and optimising clinic performance. Show them you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your past successes in account management and training. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vetsource team. Let's get you that job!
We think you need these skills to ace Pet Care Client Success Manager - Vetsource in Acocks Green
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pet Care Client Success Manager role. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors, to show us you’re the perfect fit!
Showcase Your Training Skills:Since this role involves training veterinary teams, share any relevant experiences where you've successfully delivered training or workshops. We want to see how you can engage and inspire others to adopt new systems!
Demonstrate Problem-Solving Abilities:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can identify pain points and come up with effective solutions, especially in a fast-paced environment like veterinary care.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Vetsource.
How to prepare for a job interview at Mars
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, workflow integration, and the importance of home delivery services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Training Skills
Since this role involves training veterinary teams, prepare to discuss your previous training experiences. Think of specific examples where you've successfully delivered training or helped teams adopt new processes. Highlight your ability to engage different stakeholders and drive behaviour change.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding common pain points in veterinary practices. Prepare to share examples of how you've identified issues and implemented solutions in past roles. This will demonstrate your proactive approach and ability to support clinics effectively.
✨Plan Your Travel Logistics
Since the role requires regular travel, be prepared to discuss your experience managing a large territory and your approach to scheduling. Mention any tools or strategies you use to stay organised while on the road. This shows that you're ready for the demands of the job and can handle the travel aspect efficiently.
